Wellness and Coaching Coordinator

TriHealth; Blue Ash (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

TriHealth Corporate Health in Blue Ash, OH is seeking a Wellness Coach to support employee fitness, physician wellness and related programs. You will develop, promote and deliver fitness and health promotion initiatives, conduct pre-screenings, fitness assessments, and biometric screenings, and ensure a safe, welcoming exercise environment.

You will provide face-to-face and remote coaching across the wellness-illness spectrum, using motivational interviewing and SMART goals to drive measurable

Qualifications

• Bachelor's Degree in Health/Fitness or related field required.
• BLS certification required for healthcare providers.
• Fitness Instructor Certification as applicable.
• Experience coordinating multiple programs/projects (3–4 years).
• Completion of TriHealth Wellness Coaching training within 6 months of hire.
• Up to 1 year of customer service experience.

Responsibilities

• Develop, promote and deliver fitness and health promotion programs.
• Perform participant pre-screenings, equipment orientations, fitness assessments and biometric screenings.
• Provide proactive customer service and interaction for clients.
• Serve as primary contact for assigned product and service lines within TriHealth Corporate Health.
• Maintain quality control for assigned program and ensure a safe, friendly exercise environment.
• Staff fitness centers and support group fitness classes and events.

Skills

BLS

Health coaching

Communication

Motivational interviewing

Behavior change

Program coordination

Customer service

Education

Bachelor's Degree in Health/Fitness

Job description

JOB DESCRIPTION This position supports one or more of several potential client groups, including employee fitness, physician wellness, or other specific populations served by TriHealth Corporate Health, through a combination of the following duties as applicable. Primary job duties/responsibilities may include: develop, promote and deliver fitness and health promotion programs; perform participant pre-screenings, equipment orientations, fitness assessments, exercise recommendations and biometric screenings; provide proactive customer service and interaction; primary contact for assigned product and service line; responsible for ensuring quality control for assigned product/service line; and maintain a safe, comfortable and friendly exercise environment for the members when working in a fitness center.

Job Overview

This position supports one or more of several potential client groups, including employee fitness, physician wellness, or other specific populations served by TriHealth Corporate Health, through a combination of the following duties as applicable. Primary job duties/responsibilities may include: develop, promote and deliver fitness and health promotion programs; perform participant pre-screenings, equipment orientations, fitness assessments, exercise recommendations and biometric screenings; provide proactive customer service and interaction; primary contact for assigned product and service line; responsible for ensuring quality control for assigned product/service line; and maintain a safe, comfortable and friendly exercise environment for the members when working in a fitness center.

In addition, this position is responsible for providing face-to-face, telephonic and/or internet-based coaching services to clients with non complex conditions across the wellness-illness continuum. The population focus is on individuals desiring achievement in basic health and wellness goals, such as but not limited to, tobacco cessation, physical activity, weight reduction, stress resiliency, etc. A minimum essential skill set will include an ability to assess/ascertain client needs, establishment of rapport with a varied clientele, motivational interviewing skills, SMART goal definition and application, identification of measurable behavior change and clear understanding of community/support resources available to clients. The coach must be able to effectively assess a client's readiness for change and address multiple goals within a framework that addresses complex barriers to behavior change. Recognition and understanding of individual strengths and limitations, emotional intelligence and provision of a nonjudgmental environment is essential. The coach must demonstrate success in moving the individual towards sustainable lifestyle behavior changes.

Job Requirements

• Bachelor's Degree in Health/Fitness or in a related field
• Basic Life Support for Healthcare Providers (BLS)
• Fitness Instructor Certification as applicable
• Excellent written, verbal and interpersonal communication Computer Applications
• Principles of health behavior change, health coaching, wellness coordination
• Extrinsic/intrinsic motivation, readiness to change, ability to measure behavior change
• 3-4 years experience specialist organizing and coordinating multiple programs and projects
• Completion of TriHealth Wellness Coaching training program within 6 months of being hired
• Up to 1 year experience Customer Service

Job Responsibilities

• Work with various TriHealth employees to create a community wellness program. This involves developing a calendar of events and then building relationships within TriHealth to implement the program as a team.
• Staff the Lifestyles fitness centers as part of regular schedule. This included bringing on new members, doing equipment orientations and member retention.
• Provides support for group fitness classes and all group fitness special events and programs.
• Provide support for the development, coordination and delivery of LifeStyles products and services -newsletters, marketing materials, presentations, incentive programs- to corporate clients and their employees. Provide staffing for scheduled events. Communicate with vendors and staff for those events. Assist with special projects for those corporate contracts.
• Demonstrates: an understanding of health and fitness, the ability to assess client needs and establish rapport with varied clientele, the ability to use motivational interviewing skills, set SMART goals and identify measureable behavior change for clients. Uses knowledge of community/support resources is essential. Participates in continuing education training. Demonstrates clear understanding of confidentiality and HIPAA compliance.
• Demonstrates a belief in the client’s ability to make change and has an ability to work collaboratively with clients in problem solving and setting behavior change goals. Demonstrates observation and communication skills to provide optimistic feedback about client’s accomplishments or lack of progress. Demonstrates emotional intelligence with clients and is able to align with clients in recognizing strengths and limitations.
• Demonstrates an ability to organize information and develop action plans for clients. Assists clients to identify rewards that work for them. Demonstrates ability to help move clients toward sustainable behavior change.

Other Job-Related Information

• Climbing - Rarely
• Hearing: Conversation - Frequently
• Hearing: Other Sounds - Frequently
• Kneeling - Rarely
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Occasionally
• Sitting - Occasionally
• Standing - Frequently
• Stooping - Occasionally
• Talking - Frequently
• Use of Hands - Frequently
• Color Vision - Frequently
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community