MEDICAL ASSISTANT/MEDICAL HOME COORDINATOR

TriHealth; Mason (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

TriHealth is seeking a certified Medical Home Medical Assistant to provide direct patient care in a primary care office and support care delivery by coordinating visits, referrals, and patient messages.

Responsibilities include pre-visit planning, managing transitions of care, maintaining clear documentation, and acting as a clinical liaison to the physician plan. The role emphasizes teamwork, strong communication, and adherence to TriHealth standards.

Qualifications

• Must be certified or registered medical assistant.
• Knowledge of EMR and practice management software encouraged.
• Ability to make quick decisions based on consequences and outcomes.
• CPR certification required; medical assistant credentials preferred.

Responsibilities

• Demonstrates proficiency in patient rooming for adult/pediatric primary care; follows scheduling and procedure protocols; documents clinical calls and rooming data.
• Maintains population health knowledge; participates in gap closure, pre-visit planning, and daily huddles; informs physicians of barriers to care.
• Understands preventive schedules; communicates wellness needs, chronic disease management, and utilization to care teams.
• Participates in longitudinal care with wrap-around services; provides patient education and coaching on wellness and disease management.

Skills

Clinical care

Customer service

Communication

Teamwork

Decision making

Attention to detail

Education

Graduate of approved healthcare program

Equivalent experience in lieu of education

Tools

EMR

Practice management software

Medical coding/billing

Job description

Job Overview

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related dutiesmay be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Requirements

• Graduate of an approved technical, professional, or vocational program in Healthcare (Required)
• Equivalent Experience in Lieu of education (Preferred)
• Medical office flow, especially the clerical/front office tasks
• Ability to make quick decisions based on well thought out consequences/results
• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged
• RMA - Registered Medical Assistant through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) Required

Job Responsibilities

• Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including: clinical procedures, immunizations, venipuncture, point of care testing, among others. Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment.Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders. Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate. Demonstrates clinical competency upon completion of orientation and annually.
• Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management. Participates in tactics to close gaps in care. This includes pre-visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified.
• Has proficient understanding of the adult and/or pediatric preventative medicine schedule, which includes age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve. Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps. Attends continued education training and education such as Lunch and Learns and other opportunities.
• Participates in the longitudinal care continuum of patients. This includes collaborating with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others. Provides basic community resources to patients with social determinants of health. Supports and provides education and patient coaching of both wellness and chronic disease management.

Other Related Information

Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Demonstrates knowledge in area of practice such as: Age related competencies and care of various populations. Understanding best practices in preventative care, chronic disease management and utilization across the continuum of care ("population health").

Working Conditions

• Bending -
• Climbing - Occasionally
• Concentrating - Consistently
• Continuous Learning -
• Hearing: Conversation - Frequently
• Hearing: Other Sounds -
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Occasionally
• Lifting <50 Lbs. - Rarely
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Occasionally
• Talking -
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far -
• Visual Acuity: Near -
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community