Wellness Advisor - Part Time

Cloud 9; Edwardsville (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Cloud 9 in Edwardsville, IL is seeking a Wellness Advisor to help customers choose appropriate cannabis products for recreational, medicinal, and caregiver needs. You will apply your customer service, product knowledge, and compliance with state regulations to deliver a best-in-class experience.

From greeting customers to education on products, order fulfillment and checkout, you will manage the customer lifecycle with integrity in a highly regulated industry, ensuring accurate documentation and

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Ability to learn and apply product-related information in a consultative manner.

Responsibilities

• Greet customers and provide best-in-class experience.
• Build relationships by listening to customer needs.
• Educate customers on cannabis products and effects.
• Apply selling and cross-selling techniques to build baskets.
• Verify documentation and ID for customers.
• Ensure accurate order dispensing and cash handling.
• Maintain records per state regulations and SOPs.
• Keep store organized, stocked and compliant.
• Escalate issues to management when needed.

Skills

Customer service

Communication skills

Learn product information

Education

High School Diploma or equivalent

Job description

JOB SUMMARY

The Wellness Advisor of the Company will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the Company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

At the Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

ADDITIONAL REQUIREMENTS

• Must be 21 years’ old or older to work at the store
• Must comply with all legal or company regulations for working in the industry
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary

The Company is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$17.35-$17.35 USD

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorshipforthis role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the needforcurrent or futuresponsorshipat any time.