Wellness Advisor - Part Time

Cloud 9; Champaign (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Cloud 9 seeks an energetic Wellness Advisor to assist customers in selecting cannabis products through consultative education while ensuring compliance with state regulations. You will guide customers from check-in to checkout, handling consultations and orders with a strong commitment to safety and service.

The role emphasizes training, product knowledge, and a collaborative team approach in a regulated industry, offering growth through ongoing education and professional development.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

Responsibilities

• Greet customers and provide a best-in-class experience.
• Verify documentation and ID for customers.
• Conduct consultations and handle standard questions or complaints; escalate when needed.
• Build customer relationships by listening to customer needs and creating a welcoming environment.
• Educate customers on cannabis products and their effects.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify order accuracy and process at POS.
• Label and package customer orders.
• Maintain stock and ensure regulatory compliance.
• Perform cash handling in the POS system following SOPs.
• Maintain records of dispensary activities in compliance with state regulations.
• Assist with inventory counts and merchandising.
• Follow security protocols and keep the environment safe.
• Assist with organizing sales floor merchandise and displays.
• Keep the environment clean and organized.

Skills

Customer service

Communication skills

Professionalism

Willingness to learn cannabinoids

Education

High School Diploma or equivalent

Tools

POS system experience

Job description

JOB SUMMARY

The Wellness Advisor of the Company will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the Company's mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

At the Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The training to navigate different customer interactions and circumstances
• A unique sales experience leading with a consultative & personalized approach
• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards
• The opportunity expand your knowledge of cannabis products & industry compliance standards
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company's Point Of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary.

The Company is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$16-16 USD

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorshipforthis role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the needforcurrent or futuresponsorshipat any time.