Retail Sales Associate - Part Time

Sunnyside; Proctorville (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match program

Discretionary bonuses

Job summary

Sunnyside* is seeking a Wellness Advisor in Proctorville, Ohio, to guide customers in selecting cannabis products for recreational or medicinal use. The role demands exceptional customer service, strong interpersonal skills, and the ability to handle compliance and operational tasks efficiently.

Applicants should have at least a High School Diploma and a background in customer service or retail. Eligible employees will also enjoy comprehensive benefits including medical, dental, and a 401(k) match program.

Qualifications

• Minimum 1 year of customer service experience; retail or hospitality preferred.
• Flexibility to work shifts including evenings and weekends.
• Ability to lift, carry, and balance up to 50 pounds.

Responsibilities

• Greet customers and provide an exceptional experience.
• Assist customers in selecting cannabis products.
• Verify proper documentation and assist with order fulfillment.

Skills

Customer service skills

Interpersonal skills

Sales techniques

Product knowledge of cannabis

Education

High School Diploma or equivalent

Job description

Job Summary

The Wellness Advisor will advise recreational, medicinal, and caregiver customers in selecting cannabis products and serve as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will use customer service, product knowledge, and state compliance regulations to deliver a best‑in‑class experience. Wellness Advisors manage the customer lifecycle from check‑in to consultation, order fulfillment, and checkout, with compliance at the forefront of all tasks.

Who You Are

• Energetic, with strong interpersonal skills and collaborative mindset.
• Enjoy people and listening to their needs to provide an exceptional experience.
• Resilient and agile, using challenges as opportunities for growth.
• Committed to integrity, holding yourself to a high level of ethical standards in a highly regulated industry.

Core Job Duties

• Greet customers and ensure a best‑in‑class experience.
• Build customer relationships by asking questions and listening attentively to needs.
• Assist customers in product selection through education of cannabis products and their effects.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying accuracy of orders, label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system following SOPs.
• Maintain accurate records of all dispensary activities in accordance with state regulations and company standards.
• Perform routine inventory counts and ensure product stock is organized and compliant.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance according to company SOPs.
• Keep the store organized and clean for customers and team.
• Escalate employee or customer issues to management.

Required Experience, Education and Skills

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience; retail or hospitality preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Proficiency in learning and applying technical and product‑related information in a consultative manner.
• Ability to lift, carry, and balance up to 50 pounds (100 pounds with assistance).

Additional Requirements

• Must be 21 years of age or older.
• Must comply with all legal and company regulations for working in the industry.
• Applicants must be legally authorized to work in the United States permanently without sponsorship.

Benefits

Eligible employees may receive major medical, dental and vision insurance, a 401(k) match program, HSA/FSA options, LTC/STD coverage, life insurance, AD&D, paid holidays and time off, discretionary bonuses, stock options, and an employee discount program. Benefits eligibility varies by full‑time or part‑time status, location, and role.

Pay Range

$16 - $16 USD

Equal Opportunity Employer

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.