Wellbeing Manager

Auberge Collection; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Wellbeing Manager to lead daily spa operations and elevate guest experiences. You will oversee reception, therapists, estheticians, retail, and wellness programming with a strong focus on luxury service and financial performance.

You will create weekly schedules, coach a diverse spa team, recruit top talent, and ensure alignment with health, sanitation, and safety standards while collaborating with other departments for seamless guest journeys.

Qualifications

• Minimum 2–5 years of progressive leadership experience in a luxury spa, resort, hotel, or wellness environment.
• Experience managing labor, scheduling, payroll, and operational budgets.
• Proficiency with spa management software, Microsoft Office, and POS systems.
• Strong leadership, communication, and problem-solving skills.
• High attention to detail and commitment to luxury service standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor required at all times.
• Strong understanding of spa operations, guest flow, and service standards.
• Ability to work a flexible schedule, including weekends and holidays.
• CPR/First Aid certification preferred.
• Bilingual abilities preferred.

Responsibilities

• Manage all daily Wellbeing operations to ensure seamless service delivery and guest satisfaction.
• Create and maintain weekly schedules for all Wellbeing team members.
• Lead, coach, motivate, and develop the spa team while fostering a positive, collaborative culture.
• Recruit, interview, hire, onboard, and retain exceptional wellbeing professionals.
• Create and maintain thorough training plans for all wellbeing associates.
• Conduct daily operational pre-shift meetings and walkthroughs for cleanliness and readiness of spa facilities.
• Ensure treatment rooms and public areas meet luxury standards.
• Manage Spa appointment flow and staffing to maximize efficiency and guest satisfaction.
• Resolve guest concerns and service recovery situations with professionalism.
• Attend departmental meetings and represent Wellbeing in coordination with other departments.
• Organize cross-department collaboration to create seamless guest experiences.
• Maintain opening/closing procedures and ensure health and safety standards.

Skills

Leadership

Staff management

Budgeting

Communication

Problem-solving

Attention to detail

Flexibility

Bilingual abilities (preferred)

Tools

Spa management software

Microsoft Office

POS systems

Job description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike— offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

Providing a serene atmosphere for guests and team members alike, the Wellbeing Manager is responsible for leading all daily spa operations while delivering exceptional guest experiences, achieving financial goals, and cultivating a culture of luxury service excellence. This role provides operational leadership across all wellbeing departments, including reception, attendants, massage therapists, estheticians, retail, and wellness programming.

• Manage all daily Wellbeingoperations to ensure seamless service delivery and exceptional guest satisfaction.
• Create and maintain weekly schedules for all Wellbeing team members
• Lead, coach, motivate, and develop the spa team while fostering a positive, collaborative culture.
• Recruit, interview, hire, onboard, and retain exceptional wellbeing professionals.
• Create and maintain thorough training plans for all wellbeing associates
• Conduct daily operational pre-shift meetings as well as walkthroughs to ensure cleanliness, presentation, maintenance, and readiness of all spa facilities.
• Ensure treatment rooms, locker rooms, lounges, and public areas consistently exceed luxury expectations.
• Manage Spaappointment flow and staffing to maximize operational efficiency and guest satisfaction.
• Resolve guest concerns and service recovery situations with professionalism and discretion.
• Attend daily, weekly and monthly departmental meetings for The Knox and represent Wellbeing accordingly as attendance is requested.
• Collaborate with all other departments to create seamless guest experiences.
• Ensure all opening and closing procedures are completed accurately.
• Maintain compliance with all local, state, and company health, sanitation, and safety standards.
• Support and guide spa attendants, therapists, and other team members during service periods
• Ensure all guest areas, including treatment rooms, locker rooms, and public spaces, meet cleanliness and presentation standards
• Respond to guest inquiries, requests, and complaints in a professional and timely manner
• Monitor inventory levels of professional products, retail merchandise, linens, supplies, and operating equipment.
• Complete monthly inventory reports on all Sparetail and submit to finance for spot checks.
• Organize training and onboarding of new spa team members

Qualifications

• Minimum 2–5 years of progressive leadership experience in a luxury spa, resort, hotel, or wellness environment.
• Demonstrated experience managing labor, scheduling, payroll, and operational budgets.
• Proficiency with spa management software, Microsoft Office, and POS systems.
• Strong leadership, communication, and problem-solving skills
• High attention to detail and commitment to luxury service standards
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor required at all times
• Strong understanding of spa operations, guest flow, and service standards
• Ability to work a flexible schedule, including weekends and holidays
• CPR/First Aid certification preferred
• Bilingual abilities preferred

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

The Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training