Wellbeing Concierge

Auberge Resorts Collection; Dallas (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

The Wellbeing Concierge is a pivotal role in The Knox, Auberge Collection, helping manage daily spa operations, scheduling, and guest inquiries to ensure an outstanding guest experience.

You will coordinate with therapists and staff, promote services, and drive guest satisfaction through proactive service and seamless communication across departments.

Qualifications

• Previous experience in customer service, hospitality, wellbeing, or luxury resort environment preferred
• Strong communication and guest service skills required
• Attention to detail and strong sense of urgency
• Ability to multitask in a fast-paced environment
• Outgoing, proactive, and service-driven personality
• Ability to work a flexible schedule, including weekends and holidays
• Professional appearance and demeanor required at all times
• Team-oriented mindset with willingness to support multiple departments

Responsibilities

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction.
• Communicate any concerns to spa leadership in a timely manner.
• Ensures the Spa areas are in a spotless condition through hourly facility walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responsible for responding to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all of the experiences that are offered at The Knox and be able to speak confidently about other departments within the hotel.
• Participate in all designated programs, daily rallies, and training.

Skills

Customer service

Hospitality

Wellbeing

Luxury resort

Job description

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike— offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information:https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

Job Description

The Wellbeing Concierge is responsible for assisting with daily operations, including creating the spa’s daily schedule of appointments, coordinating with therapists and staff, and handling inquiries about services and products. Your organizational skills and warm demeanor will help create a welcoming atmosphere and ensure an outstanding experience for every guest.

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction.
• Communicate any concerns to spa leadership in a timely manner.
• Ensures the Spa areas are in a spotless condition through hourly facility walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responsible for responding to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all of the experiences that are offered at The Knox and be able to speak confidently about other departments within the hotel.
• Participate in all designated programs, daily rallies, and training.

Qualifications

• Previous experience in customer service, hospitality, wellbeing, or luxury resort environment preferred
• Strong communication and guest service skills required
• Attention to detail and strong sense of urgency
• Ability to multitask in a fast-paced environment
• Outgoing, proactive, and service-driven personality
• Ability to work a flexible schedule, including weekends and holidays
• Professional appearance and demeanor required at all times
• Team-oriented mindset with willingness to support multiple departments

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training