Receptionist Parkside Villa

Parkside-Villa; Middleburg Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Stable schedule

Career growth opportunities

Job summary

Parkside Villa in Middleburg Heights is seeking a courteous Receptionist to be the first point of contact for residents, families, visitors, and vendors in a long-term care setting. You will provide administrative support while upholding a welcoming, secure environment.

Responsibilities include greeting guests, answering calls, managing sign-ins, handling routine clerical tasks, and coordinating with nursing and admin teams. A professional, compassionate, and discreet demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or front desk experience preferred.
• Strong verbal and written communication skills.
• Professional demeanor with a compassionate attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, visitors, and vendors warmly.
• Answer and route incoming calls efficiently and accurately.
• Maintain visitor sign-in procedures and support security protocols.
• Provide general information while maintaining confidentiality.
• Assist with administrative tasks: filing, copying, mail, and data entry.
• Coordinate with nursing and administration as needed.
• Monitor lobby and common areas for safety and comfort.
• Maintain confidentiality in accordance with HIPAA.
• Respond to emergencies per facility procedures.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Office equipment

Computer applications

Job description

Receptionist

The Receptionist serves as the first point of contact for residents, visitors, families, and vendors in a long-term care setting. This role provides administrative and clerical support while maintaining a welcoming, professional, and secure environment. The Receptionist plays a key role in communication, safety, and visitor management.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls efficiently and accurately
• Maintain visitor sign-in procedures and support security protocols
• Provide general information regarding the facility while maintaining confidentiality
• Assist with administrative tasks such as filing, copying, mail distribution, and data entry
• Communicate promptly with nursing, administration, and other departments as needed
• Monitor lobby and common areas to ensure a safe and pleasant environment
• Maintain resident and employee confidentiality in compliance with HIPAA regulations
• Respond appropriately to emergency situations per facility procedures

Required Qualifications

• High school diploma or equivalent
• Previous receptionist, front desk, or customer service experience
• Strong verbal and written communication skills
• Professional demeanor with a positive and compassionate attitude
• Ability to multitask and work effectively in a fast-paced environment

Preferred Qualifications

• Experience in a healthcare, long-term care, or assisted living setting
• Knowledge of basic office equipment and computer applications
• Familiarity with healthcare privacy and confidentiality standards

What We Offer

• Competitive compensation based on experience
• Benefits package including medical, dental, vision, retirement, and paid time off (if applicable)
• Supportive leadership and team-oriented work environment
• Stable schedule and meaningful role supporting resident care

Parkside Villa – Middleburg Heights

Rooted in the Community: Parkside Villa is a cornerstone of care in Middleburg Heights. We’re proud to serve our neighbors with heart, professionalism, and a commitment to excellence.

Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees

• A strong sense of purpose and community
• Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.