Welcome Services Concierge

Hugh Chatham Health; Milwaukee (WI); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in Wisconsin seeks a part-time Concierge at Aurora West Allis Medical Center. You will greet guests, assess needs, and provide directions, escorts, and assistance with wheelchair access, contributing to a positive first impression.

Requirements include a High School diploma and about 1 year in service management as a concierge or greeter in a large public facility. This role covers on-site assignments with a pay range of $18.85–$28.30 per hour; exits updates and benefits

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Ability to problem solve and work independent of direct supervision.
• Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of guests and visitors.

Responsibilities

• Greets customers and assesses their immediate needs.
• Successfully manages the first impression of the facility.
• Offers assistance in any way necessary including directing, escorting, and finding wheelchair or transportation.
• Passes customer to volunteers for escorts when possible.
• Verifies destination with admitting or other departments and assists if needed.
• Maintains smooth traffic flow at facility entrances.
• Assists with parking needs and transportation arrangements.

Skills

Excellent communication

Customer service

Problem solving

Independent work

Education

High School Graduate

Job description

Status

Part time

Department

11624 Aurora West Allis Medical Center - Concierge Service

Status

Part time

Benefits Eligible

No

Hours Per Week

5

Schedule Details/Additional Information

• Zero Assigned hours, this is a as needed role at Aurora Medical Center West Allis - 8901 W Lincoln Ave.

Pay Range

$18.85 - $28.30

Exceeds expectations and personalizes the care and service of each customer greeted at the assigned point of entry. Is a resource for customers arriving and departing from the facility.

Major Responsibilities

• Greets customers and assesses their immediate needs.
• Successfully manages the first impression of the facility.
• Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
• Passes customer to volunteers for escorts when possible.
• Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
• Assists in maintaining a smooth traffic flow at the entrances to the facility.
• Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
• Assures working area is clean of debris, safe, and free from obstacles.
• Reports any Security/Safety issues to the Public Safety Services Department immediately.
• Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient\'s status and interpret the appropriate information needed to identify each patient\'s requirements relative to his/her age-specific needs, and to provide the care needed as described in the department\'s policies and procedures. Age-specific information is developed further in the departmental job standards.

Liscensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.

Knowledge, Skills & Abilities Required

• Excellent communication, interpersonal, and customer service skills.
• Ability to problem solve and work independent of direct supervision.
• Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

Physical Requirements And Working Conditions

• Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
• Ability to withstand exposure to weather elements 95% of the workday.
• Ability to push, pull, and lift approximately 50 lbs.
• Ability to communicate with a diverse population of customers.
• Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate\'s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.