Welcome Desk Staff

Chenega Corporation; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

Chenega MIOS is seeking Welcome Desk Staff for PBGC in Washington DC. The role involves greeting visitors, triaging ServiceNow tickets, handling signage printing, and Lost & Found management while supporting administrative tasks and monthly reporting.

Ideal candidates have a high school diploma or equivalent, 2+ years of customer service or admin experience, and OSHA safety awareness. Proficiency in Microsoft Office and ServiceNow is preferred.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• Minimum 2 years of customer service or administrative experience.
• OSHA Safety Awareness required.

Responsibilities

• Greet visitors and manage reception activities.
• Read, log, and route ServiceNow tickets per PBGC security policies.
• Print signage inserts and assist with administrative tasks.
• Maintain Lost & Found log and perform callbacks on closed tickets.
• Generate monthly reports and track customer feedback.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

ServiceNow

Job description

Welcome Desk Staff, PBGC, Washington DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Welcome Desk Staff provides professional front desk coverage, visitor management, ServiceNow ticket triage, signage printing coordination, and Lost & Found tracking.

Duties and Responsibilities

• Greet visitors and manage reception activities.
• Read, log, and route ServiceNow tickets per PBGC security policies.
• Print signage inserts and assist with administrative tasks.
• Maintain Lost & Found log and perform callbacks on closed tickets.
• Generate monthly reports and track customer feedback.

Minimum Qualifications

• High school diploma or equivalent
  • Associate’s degree preferred.
• Minimum 2 years of customer service or administrative experience.
• OSHA Safety Awareness required.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and ServiceNow.
• Strong communication and organizational skills.
• Customer Service Training (preferred).

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affluent Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at [phone]. If you are having technical issues or need an accommodation, please e‑mail us at [e-mail] . Every effort will be made to respond within 24 business hours. https://www.eeoc.gov/poster .

Native preference under PL 93-638. Drug-free workplace.

We participate in the E-Verify Employment Verification Program.