Welcome Desk Receptionist

National Jewish Health; Denver (CO); On-site; USD 55,273,000 - 68,168,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Dental & Vision

Retirement plan

Tuition reimbursement

Job summary

The Welcome Desk Receptionist at National Jewish Health in Denver represents a welcoming and professional environment for patients, visitors and staff. Serves as the primary point of contact at the front desk, managing phone calls, assisting patients and staff, and provides administrative support.

This role emphasizes professionalism, strong communication, adherence to security protocols, and teamwork to maintain an organized, patient-focused front desk and support operations.

Qualifications

• Education: High school diploma or equivalent.
• Minimum six months of customer service experience.

Responsibilities

• Welcome and direct patients, visitors and staff at arrival.
• Answer and route incoming calls to the appropriate area.
• Coordinate deliveries and assist with clerical tasks as needed.
• Adhere to security protocols and manage visitor badges.
• Keep front desk organized and well-stocked with supplies.

Skills

Customer service

Communication

Education

High school diploma

Job description

Position Summary

The Welcome Desk Receptionist represents a welcoming and professional environment for patients, visitors and staff. Serves as the primary point of contact at the front desk, managing phone calls, assisting patients and staff, and provides administrative support.

• Create a positive, inviting first impression to promote and maintain open communication with all.
• Welcome and direct patients, visitors and staff upon arrival and direct them to the appropriate area.
• Answer incoming calls and route them to the appropriate area.
• Route deliveries to the appropriate area.
• Coordinate long-distance, conference and international calls for our providers and staff.
• Perform clerical or data processing functions as needed.
• Adhere to security protocols: manage vendor log, issue visitor badges and monitor building entry procedures.
• Maintain the front desk organization. Clean and well-stocked with supplies.
• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Position Summary

The Welcome Desk Receptionist represents a welcoming and professional environment for patients, visitors and staff. Serves as the primary point of contact at the front desk, managing phone calls, assisting patients and staff, and provides administrative support.

Essential Duties

• Create a positive, inviting first impression to promote and maintain open communication with all.
• Welcome and direct patients, visitors and staff upon arrival and direct them to the appropriate area.
• Answer incoming calls and route them to the appropriate area.
• Route deliveries to the appropriate area.
• Coordinate long-distance, conference and international calls for our providers and staff.
• Perform clerical or data processing functions as needed.
• Adhere to security protocols: manage vendor log, issue visitor badges and monitor building entry procedures.
• Maintain the front desk organization. Clean and well-stocked with supplies.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High school diploma or equivalent preferred.
• Work Experience: A Minimum of six (6) months of customer service required.
• Special Training, Certification or Licensure: None

Salary Range:

$19.29 - $23.79

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.