Welcome Desk Program Counselor

Sotheby's Institute of Art; New York (NY); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Opportunity to work with a diverse team

Chance to chaperone events

Meals provided during shifts

Job summary

A leading educational organization in New York is seeking a Welcome Desk Program Counselor for their pre-college program. This role involves supporting students and parents, answering inquiries, and performing administrative duties. The ideal candidate will have customer service skills and a passion for engaging with high-school students. The position offers flexible shifts and a salary of $18 per hour. A supportive and diverse work environment is provided.

Qualifications

• Must have 1+ year experience in summer camp, boarding school, or college campus.
• Must have previous customer service experience.
• Excellent command of the English language is required.

Responsibilities

• Serve as the point person for student and parent needs.
• Answer phone and email inquiries professionally.
• Perform daily attendance checks.

Skills

Excellent verbal communication

Excellent written communication

Customer service skills

Engaging with high-school students

Education

1+ year work experience in a relevant field

Legally authorized to work in the United States

Tools

Microsoft Office Suite

Orah or similar communication platforms

Job description

Job Title

Welcome Desk Program Counselor (WDPC), Pre-College2026

Organization

Edconic

Department

Residential and Student Life

Reports to

Residential Hall Assistant Director, Residential Hall Director

Position Description

The WDPC will play a crucial role in the academic, residential, and social aspects of the pre‑college program by serving as the point person for all student and parent related needs, providing support, direction, and a seamless line of communication regarding real‑time updates.

Responsibilities

WDPCs are responsible for a variety of clerical and administrative duties, including but not limited to:

• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events on campus.
• Answering phone and email inquiries with the highest professional standards.
• Performing daily attendance checks.
• Emailing parents & guardians regarding unaccounted day students who are missing from class.
  • If missing student is residential, student must be located:
    • Check dorm room, check classroom, contact roommate, call mobile phone.
    • After 30–45 minutes, parent/guardian must be informed.
• Running Missing Student Report and following the Missing Student Protocol promptly and efficiently, looping in the appropriate staff members when necessary.
• Creating pastoral notes in Orah on student profiles.
• Attending weekly WD staff meetings.
• Other duties may be assigned.

Knowledge & Abilities

• Exercise initiative, professionalism, sound judgment and discretion.
• Comfortable engaging with colleagues of all levels.
• Have an outgoing disposition and enthusiasm for working with high‑school students.
• Establish a nurturing, inclusive community and encourage positive self‑expression.
• General knowledge of the principles of organization and administration.
• Comfortable enforcing policies and procedures and assuming leadership roles.
• Work autonomously while thriving in a team environment.
• Adapt to changing demands, deadlines, and responsibilities.
• Possess a keen interest in New York City culture and be comfortable exploring it with students.

Education, Work Experience and/or Licensure

• Must be legally authorized to work in the United States.
• 1+ year work experience (summer camp, boarding school, college campus, etc.).
• Previous customer service–related experience preferred.
• Experience with youth in summer camps or residential programs on the administrative supportive level.
• Experience with Microsoft Office Suite, communication platforms similar to Orah, and Pronto.
• Three references required.

Training Requirements

• Virtual Training: May 26, 28, and 29.
• Move‑in: May 31.
• Term 2: June 22 – July 3.
• Term 3: July 5 – July 17.
• Term 4: July 19 – July 31.
• Move‑out: August 1.

Work Schedule

Multiple shifts between the hours of 7 am–11 pm; flexible schedule including weekends. This is a non‑residential position; housing will not be provided.

Compensation and Benefits

• Opportunity to work with a passionate, diverse team.
• Chance to chaperone events and trips to local attractions and events.
• Shift meals provided.
• Salary of $18 per hour.

Language Skills

• Excellent verbal and written communication skills.
• Excellent command of the English language.
• Ability to speak another language is a plus.

Physical Demands

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.

Other Requirements

All staff will be working closely with minors and must pass a criminal background check and successfully complete all training. All positions will require use of one’s personal cell phone.

Legal Notice

Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.