Welcome Desk (Front Desk Entry Level) Attendant

Village Health Clubs & Spas; Phoenix (AZ); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a vibrant community at a premier health club where you can thrive in a dynamic environment promoting health and wellness. As a Front Desk Attendant, you'll be the welcoming face for members and guests, ensuring their experience is exceptional through outstanding customer service. This role not only offers a chance to engage with a diverse clientele but also provides opportunities for personal growth in a supportive team atmosphere. You'll play a key role in fostering a friendly and inviting environment while handling various front desk responsibilities. If you're passionate about health and fitness and enjoy working in a social setting, this position is perfect for you!

Benefits

Free Health Club Membership

Qualifications

• Energetic individual with hospitality/customer service experience.
• Must be able to work nights and weekends.

Responsibilities

• Provide excellent customer service to members and guests.
• Handle cash and non-cash transactions accurately.
• Maintain a clean and safe front desk area.

Skills

Customer Service

Hospitality

Communication Skills

Multi-tasking

Basic Computer Skills

Education

High School Diploma or GED

Tools

Multi-line Telephone Systems

Job description

Welcome Desk (Front Desk Entry Level) Attendant

Job Category: Front Desk

Requisition Number: WELCO003220

Posted: March 7, 2025

Part-Time

On-site

Locations

Showing 1 location

Description

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work-life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.

We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.

Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK NIGHTS & WEEKENDS. ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP.

Job Summary

To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places, and Programs everyone/every time/everywhere.

Summary Of Essential Functions

1. Attract and Retain members by consistently providing excellent customer service.
2. Responsible for interacting with employees, members, and guests in a manner aligned with the People, Places, and Programs components of the Village Standards.
3. Present a professional, positive image that reflects well on the organization.
4. Greet and check in members with sincere hospitality and effective communication skills.
5. Responsible for having general knowledge of the club, amenities, programs, and useful information about the area.
6. Responsible for handling and recording cash and non-cash transactions.
7. Providing exceptional customer/guest service and acting in a friendly/helpful manner at all times.
8. Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals.
9. Assist members in signing up for programs and activities.
10. Answer all phones and direct calls to appropriate staff.
11. Maintain clean and safe front desk area and any other related areas.
12. Assist membership where possible to help ensure their successful operation.
13. Handle credit card/cash transactions.
14. Take member reservations for tennis, squash, and racquet courts.
15. Other duties as assigned.

Knowledge/Skills Required

1. Ability to operate multi-line telephone systems.
2. Outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor.
3. Understanding of court reservation systems. Must be 18 years or older and have a high school diploma or GED.
4. Must possess basic computer/data entry skills.
5. Obtain CPR certification within 30 days of hire through company training.
6. Ability to multi-task.

Knowledge/Skills Preferred

1. Prior high-end health club/hospitality or related industry experience.
2. Prior credit card/cash handling.
3. Understanding of court reservation systems.
4. Bilingual a plus.

Required Abilities

Physical Activity

This position requires standing for long periods of time, walking, lifting, grasping, bending, and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.

Physical Requirement

Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.

Visual Requirement

This position requires close visual acuity to perform activities such as greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.

Working Conditions

Involves typical office or administrative work and member indoor and outdoor activity.