Welcome Coordinator

Oak Street Health; Topeka (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Welcome Coordinator who will be the first point of contact for patients, ensuring a warm and inclusive atmosphere. This role is pivotal in enhancing patient experience through effective scheduling, managing communications, and performing various administrative tasks. Join a mission-driven organization focused on rebuilding healthcare for older adults, where your contributions will directly impact health outcomes. If you are friendly, flexible, and passionate about patient care, this opportunity offers a rewarding career path in a supportive environment.

Benefits

Paid Vacation

Sick Time

401K Match Options

Health Insurance

Vision Benefits

Dental Benefits

Qualifications

• Strong computer skills and basic knowledge of Google Suite required.
• Fluency in languages spoken by communities served is necessary.

Responsibilities

• Welcome patients and guests, assisting with check-in and forms.
• Manage phone lines and schedule appointments using EMR systems.

Skills

Computer Skills

Professional Phone Etiquette

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Customer Service Experience

Flexible Attitude

Positive Attitude

Education

Some College

Tools

Google Suite

Electronic Medical Records Platform

Electronic Fax Platform

Job description

Company: Oak Street Health

Title: Welcome Coordinator

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere, and make Oak Street a great place to work. Responsibilities include scheduling patient appointments, managing inbound and outbound phone calls, and handling administrative tasks such as fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. They are responsible for delivering excellent, high-touch assistance to our patients and guests every day.

Core Responsibilities:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for

Required:

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly preferred:

• Experience in a customer service setting strongly preferred
• Some college preferred

Other Skills:

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities and focused on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits