Welcome Coordinator

Oak Street Health, part of CVS Health; Knoxville (TN); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Oak Street Health in Knoxville, TN is seeking a Welcome Coordinator to serve as the face of our clinic, delivering a high-touch, inclusive patient experience. You will manage check-in, forms, co-pays, and EMR updates while coordinating appointments and handling calls.

The role emphasizes flexibility, strong computer skills, and fluency in languages spoken in our communities. This full-time position offers comprehensive benefits and a path to growth within CVS Health.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette required.
• Fluency in Spanish, Polish, Russian, or languages spoken by communities served.
• US work authorization required.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in the electronic medical record platform.
• Scheduling/rescheduling appointments within the electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite

Professional phone etiquette

Spanish fluency

Polish fluency

Russian fluency

US work authorization

Education

Some college

Tools

EMR platform

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title:

Welcome Coordinator

Company:

Oak Street Health

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Required

What we’re looking for

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly Preferred

• Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $25.65

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 02/12/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.