Welcome Center Team Member (Southwest)

greateraustinyexternal; Austin (TX); On-site; USD 30,000 - 38,000; Part time

Job summary

YMCA Welcome Center is seeking a friendly, customer-focused Team Member to greet members and guests, assist with programs, and support the daily operations of the facility. You will help ensure a welcoming environment, assist with tours, and handle inquiries both in person and by phone.

Minimum age 16 and previous customer service experience preferred; bilingual Spanish is a plus. You will work as part of a collaborative team, upholding the YMCA values and mission while contributing to member

Qualifications

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual skills, particularly in Spanish, are a plus.

Responsibilities

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use Listen to First skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Perform additional duties as assigned.

Skills

Customer service

Team player

Spanish (bonus)

Communicates effectively

Belonging advocate

Growth mindset

Self-development

Customer focused

Job description

Why Your Role Matters

Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health.

How You Will Make an Impact

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Perform additional duties as assigned.

What You Bring to the Y

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual skills, particularly in Spanish, are a plus.
• Team Player: Work collaboratively with others and support a positive team environment.
• Communicates Effectively: Listens actively and communicates clearly with members and peers.
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
• Growth Mindset: Learn and improve to better serve members and the mission.
• Self-Development: Actively seeking new ways to grow and be challenged.
• Customer Focused: Anticipates needs and ensures quality, member-centered service.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.