Welcome Center Representative

Alfond Youth & Community Center; Waterville (ME); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer paid life insurance

Short term disability

Employer paid long term disability

Possibility of free childcare

AYCC staff discounts including a free

Job summary

Alfond Youth & Community Center is seeking a Welcome Center Representative to be the friendly face and welcoming voice for members, guests, and visitors. You will help with memberships, program registrations, tours, and daily operations to create an inclusive, engaging experience.

The role emphasizes outstanding customer service, positive communication, and the ability to multitask in a fast-paced environment while maintaining confidentiality and professionalism in all interactions.

Qualifications

• Demonstrate strong customer service and positive attitude in a busy environment.
• Able to communicate clearly with diverse people and maintain confidentiality.
• Capable of multi-tasking, data entry, and handling payments with accuracy.
• Provide information about programs, memberships, and events with a friendly demeanor.

Responsibilities

• Welcome and direct visitors in person and by phone.
• Process program and membership registrations and renewals.
• Greet guests, answer calls, and provide accurate information.
• Communicate via Daxko Engage, email, and other channels.
• Process payments and reconcile transactions at shift end.
• Provide facility tours to prospective members and donors.

Skills

Customer service

Communication

Multitasking

Cash handling

Data entry

Confidentiality

Teamwork

Problem solving

Tools

Daxko Engage

Mobile App

Email

Job description

Are you passionate about helping people and creating exceptional first impressions? As a Welcome Center Representative, you'll be the friendly face and welcoming voice of the AYCC, helping members, guests, and visitors feel at home from the moment they walk through our doors or connect with us by phone. This dynamic role is perfect for someone who enjoys building relationships, delivering outstanding customer service, and thriving in a fast-paced environment. From assisting with memberships and program registrations to providing facility tours and supporting daily operations, you'll play an important role in creating a positive, inclusive, and engaging experience for everyone who visits the AYCC.

Essential Functions

• Ensure exceptional customer service and engagement for all members and guests at the AYCC.
• Welcome and direct visitors both in person and via the phone, process program and membership registrations.
• Greet the public, answer the telephone, and provide accurate program information in a positive, friendly, knowledgeable, and helpful manner.
• Utilize all available communication options (Daxko Engage, Mobile App, Email, and Phone) to effectively communicate with active and potential members. Regularly check company email and respond as required.
• Process visitor transactions, membership registrations & renewals. Verify active membership upon members arrival.
• Provide facility tours to prospective members, donors, and other guests.
• Control the vestibule and lobby areas by providing assistance to patrons and directing children as needed.
• Process payments, make change and write/print receipts accurately.
• Reconcile cash, checks, and credit card swipes to sales reports at the end of each shift.
• Assist with mailings and other assorted projects in a timely manner.
• Keep the Welcome Center and AYCC Store neat, clean, and organized.
• File paperwork and perform data entry as needed.

Skills & Competencies

• Ability to complete admin tasks and maintain a positive attitude in a busy environment.
• Strong customer service skills.
• Ability to communicate pleasantly with a variety of people; children and adults.
• Maintain confidentiality.
• Ability to multi-task and be flexible with work assignments.
• Detail orientation.
• Ability to develop relationships with patrons and staff members.
• Deadline oriented.

Work Schedule

• Daytime, evening, and weekend work hours.
• Schedules will vary.
• Full time and part time available (Full time is eligible for benefits).

BENEFITS

• Health insurance
• Dental insurance
• Vision insurance
• Employer paid life insurance
• Short term disability
• Employer paid long term disability
• Possibility of free childcare
• AYCC staff discounts including a free membership