Welcome Center Representative

JAM Center; Garrett (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established community hub is seeking dedicated Welcome Center Representatives to enhance member experiences. This role is perfect for individuals who thrive in dynamic environments, as you will manage memberships, assist with events, and provide exceptional customer service. You'll develop valuable skills in communication, cash handling, and teamwork while contributing to the growth of the JAM Center community. With flexible part-time hours, competitive pay, and a supportive work culture, this position offers a rewarding opportunity to make a difference in people's lives. Join us in creating a welcoming environment where every member feels valued and engaged.

Benefits

401K + Employer match

Free JAM Membership

Paid Time Off

Health Insurance

Collaborative Work Culture

Professional Growth Opportunities

Qualifications

• Must be 18 or older with a high school diploma or GED.
• Basic math skills and cash handling experience preferred.

Responsibilities

• Greet members and provide information on services and programs.
• Sell memberships and assist with program registrations.
• Maintain cleanliness and presentability of the center.

Skills

Customer Service

Data Entry

Cash Handling

Communication

Time Management

Problem-Solving

Teamwork

Education

High School Diploma or GED

Tools

Computers

Job description

Job Location: 1200 E Houston Street, Garrett, IN 46738

Work Hours: Afternoon & Evening Shifts

Welcome Center Representatives are key customer service professionals who ensure our operations run smoothly and efficiently. This dynamic role involves managing and processing memberships, event sign-ups, and payments, maintaining accurate member information in our system, assisting with marketing and promotional activities, and more. Representatives play a crucial role in creating a seamless experience for members while developing valuable skills in customer service, data entry, cash handling, and communication.

In addition to interacting with people in person and over the phone, this position includes responding to emails, organizing paperwork, performing light cleaning duties, and handling various administrative tasks. Welcome Center Representatives are also responsible for driving membership sales and retention, engaging with prospective and existing members to promote the benefits of JAM Center membership, providing excellent follow-up service, and assisting with membership renewal efforts. Success in this role requires the ability to contribute to the growth and retention of the JAM Center community.

This role is ideal for someone who loves staying organized, multitasking, and being an essential part of a dynamic team. Important skills like time management, problem-solving, and teamwork are developed while delivering exceptional customer service to members and visitors. All training for this role is provided!

We are looking for part-time employees who can work a minimum of 12 hours per week, with availability between 1:00 pm and 8:00 pm on weekdays and willingness to work rotating Saturdays. Typical weekday shifts for this role are from 1:00 pm - 4:00 pm and 4:00 pm - 8:00 pm; we are closed on Sundays.

Compensation: $11.00 - $15.00 hourly

Benefits include:
- 401K + Employer match
- Free JAM Membership - includes free fitness and aquatics classes, access to pool, spa, and fitness center, and discounted rates on rentals and programs
- Paid Time Off and Paid Holidays for employees working over 20 hours per week
- Health Insurance for employees working 30+ hours per week
- Warm, collaborative, professional, and inspiring work culture
- Competitive Wages
- Rewarding Career
- Professional Growth Opportunities

Responsibilities:
- Greet members in person and on the phone in a professional manner
- Provide information on JAM Center services and programs
- Sell JAM Center memberships and programs
- Register program participants for JAM Center programs, classes, and special events
- Provide tours to prospective customers
- Receive, count, and track transactions
- Assist with member appreciation days
- Assist department supervisors with administrative and clerical tasks
- Perform any other functions necessary for the smooth and efficient operation of JAM Center
- Adhere to and facilitate Welcome Center and JAM Center procedures with accuracy
- Participate in all required trainings, initiatives, and meetings
- Maintain all areas to be clean and in a presentable fashion
- Arrange, display, and maintain a positive image in the lobby, front desk area, bulletin boards, and hallways
- Keep all personal certifications up to date
- Perform all other duties as assigned

Minimum Requirements:
- Must be eighteen or older
- High school diploma or general education degree (GED)
- Basic mathematics skills required
- Past cash handling experience preferred
- Proficiency with computers and technology preferred - training is provided
- CPR certification required within 6 months of hire - training and certification provided by JAM Center

This position requires a commitment to the JAM Center’s mission and its core values of honesty, respect, responsibility, and caring, as well as a commitment to building developmental relationships with all members, participants, and staff.

Customer Service Statement:
Our number one goal is to provide outstanding customer service. Every JAM Center employee is expected to be an active listener, knowledgeable, friendly, professional, helpful, ethical, and willing to go the extra mile to exceed the customer’s expectations. We demonstrate the values of caring, honesty, respect, integrity, and responsibility as role models in the JAM Center and the community at large.