Welcome Center Manager

ASTORIA PARK CONSERVANCY; Jackson (WY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k retirement plan with match

Paid time off & holidays

Wellness and soaking classes access

Job summary

Astoria Park Conservancy is seeking a Welcome Center Manager to lead our onsite Welcome Center operations in Jackson, WY. You will oversee staff, manage memberships, and coordinate food and beverage, apparel, inventory, and reservations to deliver exceptional guest experiences.

Working closely with the Operations Director, you will implement best practices, train the team, and ensure seamless day-to-day tasks while aligning with APC’s mission of balancing recreation, conservation, and community

Qualifications

• Proven experience leading Welcome Center or guest services teams.
• Strong eye for detail and operational accuracy.
• Excellent written and verbal communication across teams.

Responsibilities

• Manage Welcome Center staff and systems (membership, food & beverage, apparel).
• Oversee inventory, reservations, and point of sale operations.
• Train and schedule staff; coordinate with Operations/Facilities Director.

Skills

Team leadership

Detail-oriented

Communication skills

Google Workspace

Lift 50 lbs

Tools

Reservation software

Job description

Company Description

Astoria Park Conservancy is a 501(c)(3) nonprofit organization that stewards Astoria, a donor-funded hot springs and park just south of Jackson, Wyoming. The nearly 100-acre property includes important wildlife habitat and wetlands, a public hot springs facility, and developing trails, community gathering spaces, river overlooks, and a nature playground. The Conservancy focuses on creating spaces and experiences that foster community connection, compassion, and healing. Team members contribute to a mission-driven environment that balances recreation, conservation, and community impact.

Role Description

The Welcome Center Manager provides critical support to Astoria Park Conservancy’s (APC) leadership team through management of our Welcome Center staff and systems including the membership program, food and beverage program, staff training and scheduling, apparel program, inventory, reservation system, corporate sponsor soaking program, and point of sale system.

The Welcome Center Manager works closely with the Operations and Facilities Director to design and implement Welcome Center best practices and procedures using clear, concise, and consistent communication. This is a dynamic position which requires the ability to simultaneously manage multiple tasks through completion and a sharp eye for detail. A consistent, long term perspective is necessary when considering changes and improvements to Welcome Center best practices.

The Welcome Center Manager is a key full-time position in the APC’s ability to provide the highest level of mission-based customer service to our guests and members. It is imperative that the Welcome Center Manager approach their customer service and leadership duties with the utmost professionalism and a deep understanding of the effect their behavior and actions have on Astoria’s impact and team. The Welcome Center Manager will provide important capacity to the leadership team through direct support of the APC’s leadership team. This position takes place onsite at Astoria Park Conservancy, 8a-4p, Sunday–Thursday.

The Welcome Center Manager works closely with the Facilities Manager on day to day hot springs and Welcome Center task managementand maintains working relationships with:

• Events & Programming Director


• Educational Programming Manager


• Communications Manager

The Ideal Candidate Will

• Lead with kindness, empathy, and compassion


• Be detail-oriented with strong analytical and organizational skills


• Have excellent oral, written, and interpersonal communication skills


• Be computer literate and proficient with Google products


• Be able to lift 50 lbs


• Be able to work outside in all weather conditions


• Be able to research and learn new processes and systems


• Work effectively and efficiently within a team


• Be passionate about health & wellbeing and community connectedness


• Have three+ years relevant experience


• Lead by example


• Have experience working with reservation software

Commitment, Compensation, and Benefits

• Salaried, full-time, year-round, exempt position with very competitive salary DOE


• Excellent medical, dental, and vision benefits plus supplemental insurance options


• 401k retirement plan with 4% match


• 14 days paid time off plus 11 select holidays


• Complimentary access to soaking & wellness classes


• Soaking benefits and discounts for friends and family

See full job description at https://astoriahotspringspark.org/careers/

Astoria Park Conservancy is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or veteran status.