Welcome Center Attendant, PRN

Salemtowne; Oldtown (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Salemtowne in Winston-Salem, NC is seeking a Part Time Welcome Center Attendant to greet visitors, provide directions, and monitor security systems within a gatehouse setting. The role includes log maintenance, door control, and professional interaction with residents and staff.

Ideal candidates hold a high school diploma or GED and have 1–2 years of security experience. This position emphasizes safety, teamwork, and a customer-first attitude essential to geriatric community care.

Qualifications

• High school diploma or GED required.
• 1–2 years of security experience preferred.
• Strong oral communication and customer-service orientation.
• Ability to work 3rd shift in a gatehouse environment.

Responsibilities

• Greet visitors and provide directions.
• Monitor fire panel and security systems.
• Maintain traffic log and secure assigned doors.
• Lock/unlock doors per shift schedule.
• Communicate with residents and staff professionally.
• Report maintenance/security issues.
• Maintain safe and clean working environment.
• Support Salemtowne culture and philosophy.
• Perform other duties as assigned.

Skills

Oral communication

Customer service

Crisis management

Reading & writing

Accountability

Problem solving

Attention to detail

Safety-minded

Teamwork

Education

High school diploma or GED

Job description

Job Details: Job Location: Salemtowne - Winston Salem, NC 27106, Position Type: Part Time, Education Level: High School, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service,

Job Summary

The Welcome Center Attendant helps maintain a safe environment by greeting and providing directions if needed to visitors, monitoring fire panel, maintaining traffic log, and securing assigned doors.

Essential Job Functions

• Contributes to team effort by accomplishing related results as needed.
• Maintains punctuality and completes shift assignments.
• Performs job with a neat, professional appearance and conducts themselves in a friendly, professional manner to provide quality customer service.
• Monitors fire alarm system, maintains vehicle log and monitors traffic, gives directions, and any locking of doors. Locking of doors consists of locking up all assigned doors after 2nd shift and unlocking all assigned doors before 1st shift.
• Communicates with residents, maintenance Dept. personal, and other personal in a proper manner.
• Helps maintain and secure all areas of Salemtowne by reporting any maintenance/security issues.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Promotes & supports the Salemtowne Shines culture & philosophy.
• Performs other duties as assigned.

Qualifications

Required Skills/Abilities

• Good oral communication and interpersonal skills.
• Possess and exhibits a strong positive attitude toward customer service and a genuine interest in geriatric care and uphold the philosophy of the community.
• Excels in crisis management.
• Proficient in reading, writing, and following written and verbal directions.
• Ability to strive to do the best job possible and accountable for one’s own action.
• Capability of handling routine problems effectively.
• Detail-oriented.
• Willingness to maintain a safety-first mindset.
• Ability to work in a team environment.

Education and Experience

• High school diploma or GED.
• One (1) to two (2) years’ security experience.

Physical Requirements

• Capable of standing and walking short distances for extended periods of time.
• Ability to lift, carry, push, and/or pull objects up to 50 pounds.
• Stoop and bend at the knees, twisting from side to side at the waist.
• Reach above, below, and at shoulder level.
• Sensory demands include vision correctable to 20/20, touch using fine finger movement/dexterity, smell, and hear correctable to normal range.

Work Environment

Works in a clean, well-lighted gatehouse.

The 3rd shift Welcome Center Attendant works throughout the community closing and locking doors at night, making rounds every other hour, and unlocks doors at 6am. Possible work hazards include airborne particles, bloodborne pathogens, moving parts, offensive odors, muscular strains, injurious loud noises, and toxic chemicals/fumes.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.