Welbe Advocate II

WelbeHealth; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Welbe Advocate II to provide essential support in a call center environment. This role focuses on delivering exceptional customer service to seniors, ensuring their needs are met through effective communication and coordination. As part of a team dedicated to enhancing the lives of participants, you will handle inbound and outbound calls, manage scheduling, and maintain accurate documentation. If you are passionate about making a difference in the lives of seniors and thrive in a dynamic, supportive environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Remote Work

Paid Time Off (PTO)

Holidays

Advancement Opportunities

401k Match

Qualifications

• At least one year of experience in a call center support role.
• Strong organizational and communication skills.

Responsibilities

• Answer calls, emails, and contacts promptly, screen and document interactions.
• Coordinate appointment scheduling and address participant inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma or equivalent

Job description

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Welbe Advocate

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We offer all-inclusive care for seniors, including medical, dental, physical therapy, and more. Our core values and participant focus guide all we do.

The Welbe Advocate I will handle inbound and/or outbound calls within the Call Center (the Hub), including call management, scheduling, authorization processing, inquiries, and administrative tasks. The Advocate provides excellent customer service to participants, families, partners, and clinic staff, ensuring accurate documentation and record-keeping.

Essential Job Duties

1. Answer calls, emails, and contacts promptly, screen, transfer, resolve, and document interactions according to standards.
2. Review, process, schedule, and authorize orders per department protocols.
3. Document all updates, encounters, and communication accurately in source systems.
4. Coordinate appointment scheduling, troubleshoot conflicts, communicate with stakeholders, and meet turnaround times.
5. Provide eligibility and benefit information.
6. Address participant and provider inquiries, escalate issues as needed.

Job Requirements

1. High School Diploma or equivalent.
2. At least one year of experience in a call center support role.
3. Flexible with work hours.
4. Strong organizational and communication skills.

Benefits include medical insurance, remote work, PTO, holidays, advancement opportunities, and more.

Compensation

$21.07—$27.81 per hour plus bonus and equity. Total rewards include 401k match, healthcare, and other benefits. Pay varies based on experience.

Additional Information

COVID-19 vaccination is required. We promote diversity and inclusion. Beware of scams; apply through official channels only.