Weekend Theater Guest Services Associate

Regmovies; Fairbanks (AK); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Regal Cinemas, Inc. in Fairbanks, AK is seeking team members to provide exceptional service across Box Office, Concession, and Usher roles. Weekend availability is a must for 6/8-hour shifts.

You may be scheduled in Box Office, Concession, or Usher, and will represent Regal in line with company policies. Ideal candidates demonstrate strong customer service, cash handling, and the ability to work in a fast-paced, team-based environment while maintaining high standards for safety and cleanliness.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

Responsibilities

• Operate POS system and handle cash, credit cards, travelers’ checks, gift cards and tickets.
• Upsell Premium Viewing Experience and promote Regal Crown Club.
• Sell tickets in accordance with MPAA ratings and company policy.
• Respond to guest inquiries with professional guest service.
• Maintain cleanliness and assist with opening/closing duties and concessions operations.

Skills

Cash handling

Guest service

Communication

Team player

Upselling

Education

Cast certification program (box office cashier)

Tools

POS System

Job description

Goldstream Stadium 16 & IMAX
Fairbanks, AK 99701, USA

Description

$18.00/hr. - Weekend availability a must for 6/8-hour shifts. Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including

• Regular and consistent attendance required
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.

Essential Duties and Responsibilities for each position include, but are not limited to, the following:

Box Office

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability:

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability:

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills:

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Qualifications

Behaviors

Required

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.