Weekend Team - Inbound Retention Specialist - Sales - US - Remote

奥汰; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated Customer Success Representative to enhance the experience of small business advertisers. This full-time remote role requires strong communication and problem-solving skills. You'll manage client relationships, provide support, and demonstrate the value of Yelp's advertising solutions. Comprehensive benefits start on day one, including medical, dental, and PTO.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Mental Health Support

PTO

Paid Holidays

Parental Leave

Wellness Subsidy

401(k) Retirement Plan

Employee Stock Purchase Plan

Qualifications

• 3+ years of relevant client-facing experience.
• Experience in account management, sales, or advertising preferred.

Responsibilities

• Provide exceptional customer support to Yelp advertisers.
• Manage inbound calls and consult with clients.
• Meet or exceed monthly goals.

Skills

Communication

Problem Solving

Time Management

Education

Bachelor's Degree

Tools

Information Systems

Job description

Summary

*Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*

Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement listed. At Yelp, we value great people over perfect qualifications.

This position requires working a permanent Saturday-Wednesday schedule: Saturdays and Sundays from 7:00am-4:00pm PST, and weekdays from either 8:00am-5:00pm or 9:00am-6:00pm in your timezone.This is a full-time role.

What you'll do:

• Help strengthen Yelp’s revenue retention through exceptional and timely customer support
• Manage inbound calls, consulting and educating our Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance and investment returns
• Handle escalated clients using strong listening and conflict resolution skills
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to client needs, asking probing questions and handling objections effectively
• Communicate clearly and professionally with clients and internal teams
• Stay organized and efficient in a fast-paced environment
• Consistently meet or exceed monthly goals

What it takes to succeed:

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for supporting local businesses and understanding their role in local economies
• Strong time management and organizational skills
• Ability to handle difficult conversations professionally and solutions-oriented
• Willingness to accept and implement feedback
• Comfort with a fast-changing environment

What you'll get:

• Comprehensive benefits starting on day one: medical, vision, dental
• Mental health support via Modern Health
• 15 days PTO (increases after 2+ years), 12 paid holidays, a floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement plan
• Employee stock purchase plan
• Work from home reimbursement
• Base salary of $50,000 plus performance incentives

Closing

At Yelp, we believe diversity enriches our teams and products. We are committed to equal opportunity employment and welcome applicants regardless of race, age, sexual orientation, gender identity, religion, disability, or other characteristics. We consider qualified candidates with arrest and conviction records in accordance with applicable laws. We provide reasonable accommodations for individuals with disabilities during the application process. For assistance, contact [e-mail] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not send resumes to recruiting emails or employees. We are not responsible for fees related to unsolicited resumes.