Weekend Spa Concierge | On Call

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Spa Front Desk professional to enhance guest experiences in a vibrant hotel environment. This role is crucial for ensuring guest satisfaction through exceptional service and attention to detail. You will be the first and last point of contact for guests, responsible for scheduling, greeting, and providing information about spa services. This dynamic position requires a positive attitude, strong communication skills, and the ability to manage multiple tasks in a fast-paced setting. Join a team that values professionalism and strives to create a relaxing and enjoyable atmosphere for all guests.

Qualifications

• Minimum 6 months of guest service experience, preferably in a hotel or spa.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Provide high-quality guest service and assist with scheduling appointments.
• Maintain cleanliness and organization of spa areas and assist other staff.

Skills

Guest Service

Communication Skills

Organizational Skills

Multi-tasking

Problem Solving

Education

High School Diploma

Tools

Computer Systems

Job description

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Spa Front Desk assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Responsibilities

• To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services to each and every guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of the situation.
• Maintain proper retail inventory levels according to par.
• Assist Spa Attendants, when needed, to ensure all treatment rooms, locker rooms, relaxation lounge and reception area are clean, stocked and presentable at all times.
• Perform various duties to assist staff and management, as requested.

Qualifications

• Minimum 6 months’ guest service experience required, preferably in a hotel or spa environment.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, managing a high volume of reservations and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be STAR Certified prior to first day.