Weekend, Overnight Concierge

Grand Living; Jacksonville (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

PTO program

Insurance options

401(k) with company match

Life insurance

Employee assistance program

Job summary

Grand Living in Jacksonville, FL is seeking a part-time Concierge to enhance the Resident experience by handling a variety of support and administrative needs. You will be the first point of contact for residents, family members, and guests in a courteous, timely and professional manner.

Under the direction of the Business Office Manager, you will perform clerical tasks, coordinate activities, manage requests, distribute correspondence, direct phone calls, and interact with residents and

Qualifications

• High School Diploma or GED is required.
• Customer service experience in the senior housing field is preferred.
• Ability to read, write and understand English to communicate with residents, family, peers and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push and pull; not sit for extended periods.
• Ability to lift or carry up to 20 pounds and push/pull carts up to 50 pounds.

Responsibilities

• Enhance the resident experience by serving as the first point of contact for support and administrative needs.
• Perform clerical tasks, coordinate activities, manage requests and distribute correspondence.
• Direct phone calls and interact with visitors, residents and team members with courtesy and professionalism.
• Work under the direction of the Business Office Manager to uphold community standards and practices.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Job description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

Key Details

• Status: Part-time
• Schedule: Friday and Saturday
• Shift: 11pm to 7am

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About The Position

The Concierge (who serves as a concierge for the community) is responsible for enhancing the overall Resident experience by serving as the first point of contact for a variety of support and administrative needs. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. A concierge will perform a variety of clerical tasks, coordinate activities, manage requests, distribute correspondence, direct phone calls, and interact with all visitors, guests, residents and fellow team members. The Concierge position is under the direction of the Business Office Manager in accordance with Community’s standards, processes, procedures, practices and philosophy.

Qualifications And Requirements

• High School Diploma or GED, required.
• Customer service experience in the senior housing field, preferred.
• Ability to read, write and understand the English language in order to communicates with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Benefits

• For the Concierge, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).
• PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.