Weekend Overnight Concierge

Bozzuto; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Weekend Overnight Concierge to create stellar first impressions and foster community engagement. This role involves solving problems, planning events, and ensuring a positive experience for residents and prospects. With a focus on communication and customer service, you'll be the welcoming face of the community, making everyone feel at home. Join a company that values your well-being and offers competitive compensation along with comprehensive benefits. If you're passionate about hospitality and building relationships, this opportunity is perfect for you.

Benefits

Health & wellness benefits

Paid time off

Retirement planning with 401k match

Tuition reimbursement

Career development programs

Qualifications

• Experience in hospitality, retail, or hotel environment.
• Strong communication skills and customer-focused mentality.

Responsibilities

• Provide timely assistance to residents and prospects.
• Plan and execute engaging events for residents.
• Maintain a meticulously cared for community.

Skills

Outstanding communication skills

Customer-focused mentality

Problem-solving

Event planning

Attention to detail

Education

2+ years’ experience in hospitality or retail

Tools

Various software and apps

Job description

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At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion, and the pursuit of perfection, we’re inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.

Primary Responsibilities

As the Resident Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).

As a Weekend Overnight Concierge (Saturday & Sunday, 11pm-7am), your primary responsibilities include:

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest, and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations, and freight elevators
• Working weekends or evenings depending on the shift

What You Bring To Us

• 2+ years’ experience in a hospitality, retail, travel, or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps, and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This Position Is Eligible For Additional Bonus Opportunities.

Salary Range

$18—$20 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits include career development, retirement, family matters, and health and wellness.

Benefits include:

• Competitive compensation.
• Health & wellness benefits including medical, dental, and vision coverage.
• Paid leave: 20 days of paid time off plus holidays.
• Retirement planning with a 401k match.
• Tuition reimbursement and other career development programs.

The benefits outlined above apply to full-time employees. Benefits for part-time employees and interns will be discussed during the interview. Contract positions are not eligible for benefits.

Bozzuto is proudly an Equal Opportunity Employer.

Senior Level

• Entry level

Employment Type

• Contract

Job Function

• Other