Weekend Member Services Representative

Planet Fitness Franchising, LLC; West Columbia (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with matching

Flexible schedule

Employee discounts

Paid time off

Training & development resources

Job summary

A leading fitness center in West Columbia is seeking a Member Services Representative to provide exceptional customer service to members and guests. The role involves greeting members, resolving concerns, and performing various membership functions. Ideal candidates should have a strong customer service background, a passion for fitness, and the ability to communicate effectively. This position offers career advancement opportunities, flexible scheduling, and various benefits.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests as they enter and exit the club.
• Resolve member concerns and escalate to a Manager as needed.
• Perform membership-related functions like sign-ups and cancellations.

Skills

Customer service background

Strong communication skills

Ability to empathize

Problem-solving skills

Positive attitude

Job description

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Characteristics that will make you a perfect match for our Member Services Representative include:

• Exhibiting a positive and upbeat attitude.
• HAVING a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handling all interactions with diplomacy and exhibiting a genuine motivation for helping others.
• Acting with integrity and showing respect to everyone around you.
• Exhibiting strong communication skills and having an ability to listen and empathize.
• Inspiring and motivating others to achieve their goals.
• Being a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Member Services Representative also include:

• Greeting members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolving member concerns and escalating to a Manager as needed.
• Answering phones in a friendly manner and assisting callers with their inquiries.
• Performing membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Performing prospective member calls and tours; assessing their membership needs.
• Executing retail transactions with accuracy and driving sales goals.
• Resolving member concerns and escalating to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently performing a comprehensive walk of all club areas; quickly fixing any safety/policy issues and addressing cleanliness concerns.
• Promptly addressing maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures, etc.)

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrating diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

We offer:

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events