Member Services Representative

Planet Fitness Franchising, LLC; Sumter (SC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k) with employer match

Weekly pay with monthly bonus opportunities

Paid time off

Employee discounts

Flexible schedule

Job summary

A leading fitness franchise located in South Carolina is looking for a Member Services Representative to ensure an exceptional member experience. Responsibilities include greeting guests, answering inquiries, promoting a supportive fitness environment, and handling membership operations. Ideal candidates should exhibit strong customer service skills, a passion for fitness, and reliability. Join a positive team with career advancement opportunities and additional benefits.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• Strong listener with the ability to empathize and problem solve.
• Exceptional customer service skills.

Responsibilities

• Greet members/guests as they enter and exit the club.
• Promote a Judgement Free Zone by connecting with members.
• Answer phones and assist callers with inquiries.
• Perform membership related functions such as sign-ups and updates.
• Regularly clean and sanitize exercise equipment and fitness areas.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Strong interpersonal skills

Punctuality and reliability

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

You:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Member Services Representative also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and elevate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We offer:

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events