Weekend EMR Technician - Hardware Repair & Tech Support

FedEx Supply Chain; Lebanon (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Tuition reimbursement

Holiday pay & PTO

Job summary

FedEx Supply Chain is seeking an EMR Technician III to perform teardown and replacement of parts, troubleshoot hardware and software across Tablets, Notebooks, Desktops, and Servers, and to support multiple build and etching tasks in a fast-paced facility.

The role requires basic problem-solving, equipment handling, and adherence to safety standards, with on-the-job training and opportunities to advance in a structured environment.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant experience.
• A+ certification preferred.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Run production in the Burn area as needed.
• Communicate with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose systems and route to EMR for repair as needed.
• Load and unload products efficiently and safely.
• Move and store products using proper equipment; may pick and assemble orders for shipment.
• Operate material handling equipment safely; may use RF equipment, forklifts, pallet jacks, and factory vehicles.
• Cross-train teammates in all currently assigned roles.
• Ensure inbound and outbound shipments are accurate and damage-free.
• Operate within SOPs and Job Safety Analysis (JSAs).
• Participate in physical inventories.
• Perform labeling, sorting, wrapping, packing, and repacking as needed.
• Provide on-the-job training to new teammates.
• Train Burn techs on failure types and routing procedures.
• Maintain a clean, neat, and orderly work area (5S).
• Disposition inventory between recovery grades (retail, wholesale, sort and settle).
• Conduct cosmetic inspections, cleaning, and label placement per guidelines.
• Document repair actions in appropriate systems and logs.
• Determine cost-effective repair paths and update system disposition.
• Perform minor part removal or replacement as needed.
• Operate automated etching machines to apply custom logos.
• Perform cosmetic repairs on Notebooks, Desktops, and LFF systems.
• Use Dell Password Reset utility to unlock BIOS password-protected units.
• Evaluate and determine actions for systems failed in Burn.
• Tear down and replace parts in systems as directed.
• Review etching graphics for defects and notify support teams.
• Plug units into correct cabling and run appropriate software keys.
• Physically install servers into designated cabinets as needed.
• Connect units to network and power for Power On Test monitoring.
• Escalate unresolved issues to technical associates.

Skills

Problem solving

MS Word & Excel

Communication skills

Prioritization

Education

High school diploma or GED

A+ certification preferred

Tools

Dell Password Reset utility

RF equipment

Job description

FedEx Supply Chain is seeking an EMR Technician III to perform teardown and replacement of parts, troubleshoot hardware and software across Tablets, Notebooks, Desktops, and Servers, and to support multiple build and etching tasks in a fast-paced facility.

The role requires basic problem-solving, equipment handling, and adherence to safety standards, with on-the-job training and opportunities to advance in a structured environment.