Weddings & Catering Manager

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401(k)

Complimentary duty meal

F&B discount

Wellness offerings

Accor employee rates

Academies learning programs

Career growth opportunities

CSR involvement

Job summary

Fairmont Kea Lani in Wailea, Maui, seeks a Weddings & Catering Manager to craft bespoke events from intimate gatherings to grand celebrations. You will collaborate with Banquet and Culinary teams, design menus, and manage client communications to ensure flawless execution on-site.

The role requires strong planning, exceptional service, and the ability to oversee multiple events while maintaining the warm Aloha spirit for our discerning guests.

Qualifications

• Must be able to speak, read, write and understand the English language.
• Excellent interpersonal and communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and Outlook.
• Working knowledge with Opera and Social Tables is an asset
• Extensive Food and Beverage knowledge.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment with minimum supervision.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Responsibilities

• Respond to inquiries regarding wedding/catering/event space availability in a professional and timely manner.
• Conduct catering sales sites for prospecting social events.
• Assist in developing new business ideas and promotion of existing business within market segments.
• Create and promote unique wedding packages.
• Proactively sell and service wedding, social and catering events.
• Build relationship with Marketing to develop promotional materials as needed.
• Communicate estimated event revenue to Director of Conference Services & Catering.
• Generate Banquet Event Orders, resumes and event diagrams in a timely fashion.
• Participate in periodic Catering/Banquet/Kitchen/Venue meetings to ensure service delivery.
• Build partnership with banquet team and vendors to ensure service standards are maintained.
• Provide event day coordination to ensure the seamless execution of event elements.
• Confirm all arrangements with vendors and entertainment, including the processing of payments.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Conduct sales sites for potential wedding and catering business.
• Meet with wedding clients, group contacts and meeting planners on site.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Customer service

Education

High School diploma or equivalent

College degree in Hospitality management

Tools

Opera

Social Tables

MS Word

MS Excel

Outlook

Job description

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai'i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

What Is In It For You

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

As a Weddings & Catering Manager, you will have the invaluable opportunity to create bespoke experiences for your clients. As a Weddings & Catering Manager, you will be working closely with our Banquet and Culinary teams menus and design events for your clients. From intimate social gatherings to extravagant events, your organization, detailed planning and communication skills will have our guests feeling cherished and incredible. Position is based on-site.

Salary range: $80,000-$90,000

What You Will Be Doing

• Respond to inquiries regarding wedding/catering/event space availability in a professional and timely manner; conduct follow-up calls after information has been sent.
• Conduct catering sales sites for prospecting social events.
• Assist in developing new business ideas and the promotion of existing business within all our market segments, focused primarily on Wedding/Catering Sales and Venue Private Events.
• Create and promote unique wedding packages.
• Proactively sell and service wedding, social and catering events.
• Build relationship with Marketing to develop promotional materials as needed to support further revenue growth.
• Communicate estimated event revenue to Director of Conference Services & Catering.
• Generate Banquet Event Orders, resumes and event diagrams in a timely fashion.
• Participate in periodic Catering/Banquet/Kitchen/Venue meetings to ensure perfection in service delivery.
• Build partnership with banquet team and vendors to ensure service standards are maintained.
• Provide event day coordination to ensure the seamless execution of event elements.
• Confirm all arrangements with vendors and entertainment, including the processing of payments.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Conduct sales sites for potential wedding and catering business.
• Meet with wedding clients, group contacts and meeting planners on site.

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Your experience and skills include:

• Must be able to speak, read, write and understand the English language.
• Requires excellent interpersonal and communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and Outlook.
• Working knowledge with Opera and Social Tables is an asset
• Extensive Food and Beverage knowledge.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment with minimum supervision.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Assertive, self-starter, self-motivator with a high degree of professionalism and accountability.
• Must be a strong team player and able to meet deadlines.
• Maintain a professional working environment and attitude.

Experience

• Minimum 2 years experience as a Catering and/or Weddings Manager

Education

• High School diploma or equivalent or vocational training
• College degree in Hospitality management or related field preferred

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements

Applicants must be legally eligible to work the United States

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani