Web & Content Operations Specialist

Aquent; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Aquent is seeking a Web & Content Operations Specialist to provide temporary support to a communications team during a transition period. This hands-on role requires independence, adherence to established systems, and ownership of digital content and web projects with minimal supervision.

The ideal candidate has strong WordPress experience, including Elementor, excellent attention to detail, basic editorial skills, and experience managing content, assets, trackers, and project workflows.

Qualifications

• Hands-on WordPress experience
• Elementor experience strongly preferred
• Experience managing digital content, assets, trackers, and workflows
• Strong attention to detail and copy/editing skills
• Basic UX understanding and site navigation knowledge
• Experience coordinating content for newsletters or recurring programs
• Experience using project management tools (e.g., Asana)
• Strong organizational and written/verbal communication skills

Responsibilities

• Build, update, and publish pages within WordPress, with hands-on Elementor.
• Follow established templates, brand standards, and guidelines.
• Apply basic UX and site navigation best practices when creating content.
• Review web copy for clarity, readability, grammar; coordinate revisions with writers.
• Troubleshoot routine website/content issues and escalate complex needs to external partners.
• Serve as point of contact for external web agency; manage requests and status tracking.
• Coordinate content integration across related websites and platforms.
• Maintain trackers, databases, and content libraries with high accuracy.
• Manage assets such as speaker bureaus, media tracking, story banks, and SharePoint content.
• Keep information organized, current, and accessible to stakeholders.
• Document progress, deadlines, and next steps in PM systems.
• Curate content for newsletters and recurring communications.
• Support monthly media, storytelling, and communications reporting.
• Coordinate with writers and stakeholders to gather content.
• Ensure content is accurate, organized, and publication-ready.

Skills

WordPress

Elementor

Attention to detail

Editorial skills

Content management

Project workflows

Asana

Communication skills

Tools

Asana

Job description

We are seeking a Web & Content Operations Specialist to provide temporary support to a communications team during a transition period. This is a hands-on, execution-focused role for someone who can hit the ground running, work independently within established systems, and take ownership of digital content and web projects with minimal supervision.

The ideal candidate has strong, hands-on WordPress experience, including Elementor, along with excellent attention to detail, basic editorial skills, and experience managing digital content, assets, trackers, and project workflows.

Key Responsibilities

Web Content Management & Page Builds

• Build, update, and publish pages within WordPress, with a strong preference for hands-on Elementor experience.
• Follow established design templates, brand standards, and website guidelines.
• Apply basic UX and site navigation best practices when creating and updating content.
• Review web copy for clarity, readability, grammar, and best practices; flag awkward or unclear content and collaborate with writers on revisions.
• Troubleshoot basic website and content issues independently and coordinate more complex development needs with external partners.
• Serve as a point of contact for an external web agency, managing requests, follow-up, and status tracking.
• Coordinate content integration across related websites and digital platforms as needed.

Digital Content & Asset Management

• Maintain communications trackers, databases, and content libraries with a high level of accuracy and consistency.
• Manage resources such as speaker bureaus, media tracking, story banks, and SharePoint content.
• Keep information organized, current, and easily accessible to stakeholders.
• Document progress, deadlines, and next steps in project management systems.

Content Coordination & Editorial Support

• Curate, organize, and prepare content for newsletters, roundups, and other recurring communications.
• Support monthly media, storytelling, and communications reporting.
• Coordinate with writers, communications team members, and stakeholders to gather and prepare content.
• Ensure content is accurate, organized, and ready for publication.

Project & Task Management

• Manage multiple priorities and deadlines independently.
• Track projects, tasks, owners, dependencies, and deadlines using Asana or a similar project management platform.
• Communicate project status and flag potential blockers early.
• Follow up with stakeholders and partners to keep work moving forward.

Key Qualifications

• Demonstrated hands-on experience managing and publishing content in WordPress.
• Elementor experience strongly preferred.
• Experience maintaining digital content platforms, databases, trackers, or content libraries.
• Strong attention to detail and an eye for copy, content quality, and consistency.
• Basic understanding of UX, website navigation, and digital content best practices.
• Experience coordinating content for newsletters, communications, or similar recurring programs.
• Experience with Asana or another project management platform.
• Strong organizational, written, and verbal communication skills.
• Ability to troubleshoot routine web/content issues independently.
• Ability to manage competing priorities and meet deadlines with minimal supervision.

What We’re Looking For

The right person is proactive, self-directed, and comfortable taking ownership. They don’t wait to be told what to do—they identify what needs to happen and move the work forward.

They should:

• Take initiative and follow through independently.
• Flag blockers and potential delays early.
• Manage their workload and deadlines with minimal supervision.
• Know when to ask for guidance and when to simply get the work done.
• Demonstrate a track record of independently managing digital content and web projects.

Candidates should be prepared to demonstrate verifiable WordPress experience and examples of independently maintaining or managing digital content platforms.