Web Content Manager

Montana; Helena (MT); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedules or telework within MT

Health, dental, vision, life insurance

Paid time off: 38 days off per year

Military leave up to 15 days with pay

Retirement plans with employer contrib

Public Service Loan Forgiveness

Job summary

Montana Department of Labor & Industry (DLI) seeks a Web Content Manager to join the Communications Team. You will edit and publish public-facing content on DLI websites, ensuring clear, accurate, accessible information for Montanans, businesses, workers, and other customers.

The successful candidate will organize complex information into plain language, manage competing requests, and work with subject-matter experts and technical staff to provide an easy user experience.

Qualifications

• Writing, editing, and proofreading clear, concise information for public audiences.
• Ability to explain complex policies in plain language.
• Experience updating content in a CMS or knowledge base.
• Use accessibility practices in web content and documents.

Responsibilities

• Coordinate, draft, edit, organize, and publish public-facing content on DLI websites.
• Turn policies and technical information into clear information for the public.
• Apply plain-language, readability, and accessibility standards in content.
• Review content to ensure accuracy, currency, and consistency.
• Identify outdated or duplicative content and coordinate updates.
• Maintain content standards, templates, and review processes.
• Use analytics and feedback to improve content accessibility and findability.
• Collaborate with program, communications, technical, and website staff.
• Prioritize web-content updates with cross-team input and urgency.
• Support timely updates during program changes, notices, emergencies, and other priorities.
• Train staff who contribute web content.

Skills

Writing and editing

Plain language

Accessibility practices

Content management

Analytics usage

Prioritization

Team collaboration

Public communications

Tools

Content Management System

Job description

About this job

This position is elgible for fully remote work option.

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: https://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26142563&tz=GMT-06:00&tzname=America/Denver

The Montana Department of Labor & Industry (DLI) is seeking a Web Content Manager to join its Communications Team, helping to make online information clear, accurate, accessible, and easy to use. This position reviews, edits, organizes, drafts, and maintains content on DLI websites and works with program staff and the website team to help ensure Montanans, businesses, workers, and other customers can find the information and services they need.
The successful candidate will be a strong writer and editor who can organize complex information into plain language, manage competing requests, and work closely with subject-matter experts and technical staff to provide a helpful and accurate user experience.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

WHAT WILL YOU DO:

• Coordinate, draft, edit, organize, and publish public-facing content on DLI websites from a customer-focused perspective
• Work with program staff to turn policies, procedures, and technical information into clear, reliable information for the public.
• Use plain-language, readability, and accessibility practices when reviewing, creating and updating web pages, documents, links, headings, images, and other online content.
• Review and update content to ensure it is accurate, current, consistent, and understandable.
• Help program areas identify outdated, duplicative, inaccurate, or difficult-to-understand content and coordinate needed updates.
• Maintain content standards, templates, style guidance, and review processes for staff who contribute web content.
• Use website analytics, search terms, customer questions, and staff feedback to identify content that is difficult to find or understand and recommend content improvements.
• Work closely with other team members to ensure digital content supports a consistent, understandable, and user-friendly experience.
• Coordinate with program, communications, technical, and website staff to prioritize and complete web-content updates.
• Support timely content updates during program changes, public notices, emergencies, and other high-priority communications.
• Train and support staff who contribute web content or request updates to DLI websites.

WHAT YOU BRING:

Applicants will be evaluated on demonstrated skills and experience, regardless of how those skills were gained. Relevant experience may have been gained through employment, self-employment, military service, education, volunteer work, community service, or other settings.

• The successful candidate can demonstrate skill in:
• Writing, editing, and proofreading clear, concise, and accurate information for public audiences.
• Working in a high-demand environment, balancing and prioritizing multiple tasks, and responding to deadlines.
• Explaining complex policies, processes, requirements, or technical information in plain language.
• Managing, updating, or organizing content in a website, intranet, knowledge base, content-management system, or similar online platform.
• Working with subject-matter experts to gather information, resolve questions, and meet deadlines.
• Applying accessibility practices, including meaningful headings, descriptive links, alternative text, readable document formatting, and clear page structure.
• Identifying information that is unclear, outdated, duplicative, difficult to find, or not organized around a customer’s question or task.
• Using website analytics, search data, customer feedback, or similar information to improve content or customer communications.
• Managing multiple requests and using sound judgment to prioritize work.
• Working collaboratively with program, communications, technical, and website staff.
• Learning new programs, processes, and subject areas and applying that knowledge to web content.

Experience working with government services, public information, digital accessibility, web analytics, search-engine optimization, or content governance is helpful but not required. Applicants who are highly motivated self-starters that are able to work independently and with a team are most likely to be successful in this position.

MINIMUM QUALIFICATIONS (Education and Experience)

Applicants must demonstrate the skills and experience needed to perform the work described in this posting. DLI welcomes applicants who gained relevant skills through work experience, self-employment, military service, education or training, volunteer or community work, or other comparable experience.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or full time telework available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You’ll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

*This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/