Web Content and Tier 2 Integration Specialist (REMOTE)
Koniag Government Services, LLC
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Benefits offered by this job
Job summary
Koniag Professional Services, LLC is seeking a Web Content and Tier 2 Integration Specialist with a Secret clearance to support KPS and our government customer. The role is remote and includes benefits such as medical, dental, vision, 401(k), PTO, parental leave, and more.
The specialist will manage content across public and internal websites, provide Tier 2 support for CMS and integrations, and coordinate with operations, technical teams, and government stakeholders to ensure a reliable digital
Qualifications
- Active Secret clearance is required.
- Bachelor's degree preferred in communications, IT, CS, web development, digital media, or related field.
- Three to five years of relevant experience in web content, CMS, and application support.
Responsibilities
- Create, update, and publish content across public and internal websites and applications.
- Provide Tier 2 troubleshooting for CMS, websites, and integrations.
- Investigate incidents, document steps and resolutions, and coordinate with development teams.
- Maintain operational documentation, SOPs, and knowledge bases.
- Coordinate updates across content, design, and technical teams.
- Support testing and validation of changes prior to production release.
- Assist government stakeholders and Operations Managers to meet content requirements.
Skills
Education
Tools
Job description
Koniag Professional Services, LLC a Koniag Government Services company , is seeking a Web Content and Tier 2 Integration Specialist with a Secret security clearance to support KPS and our government customer. The position is remote.Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.This position combines hands-on web content management with application and integration support. The specialist will create, maintain, and publish content across public-facing and internal websites and applications while also providing Tier 2 troubleshooting for content management systems, website functionality, application integrations, user access, and related digital services.The specialist will work closely with Operations Managers, content teams, technical teams, developers, and government stakeholders to investigate issues, coordinate resolutions, maintain accurate documentation, and ensure a consistent and reliable digital experience.
- Use content management systems to create, update, maintain, and publish content for public-facing and internal websites and applications.
- Ensure web content is accurate, current, properly formatted, and consistent with established content and design standards.
- Coordinate website and application content updates through established review and government approval processes.
- Maintain a consistent look and feel across assigned websites and digital applications.
- Support Operations Managers and program stakeholders in implementing communications and content requirements.
- Manage standard operating procedures and administrative guides supporting website and application content management.
- Coordinate updates and changes across content, design, operations, and technical teams.
- Support the maintenance of online content inventories, schedules, and associated documentation.
- Review website content and functionality to identify broken links, outdated information, formatting issues, and other user-facing problems.
- Support web-based communications, events, webinars, and other digital activities as required.
- Maintain and update web content as operational requirements change.
- Provide Tier 2 support for websites, content management systems, web applications, and associated integrations.
- Investigate incidents escalated from Tier 1 to determine the source and scope of website, application, content, configuration, access, or integration issues.
- Troubleshoot problems involving CMS functionality, authentication, permissions, web forms, links, content publishing, application behavior, and system interfaces.
- Replicate reported issues and document troubleshooting steps, findings, and resolution activities.
- Determine whether incidents can be resolved through content, configuration, permissions, or documented administrative actions before escalation to development or Tier 3 support.
- Coordinate with developers and technical teams when issues require code changes, infrastructure support, application modifications, or deeper technical investigation.
- Validate fixes and application changes before incidents are closed or returned to users.
- Monitor and track recurring issues to identify potential problems requiring corrective action.
- Support troubleshooting associated with website and application integrations and the exchange of information between connected systems.
- Maintain technical and operational documentation, including knowledge base articles, troubleshooting procedures, known issues, and support guides.
- Provide clear and complete technical documentation when escalating issues to development, engineering, or Tier 3 support teams.
- Support testing and validation of website, CMS, application, and integration changes prior to production release.
- Collect and analyze customer requests, project requirements, and technical issues to determine appropriate actions and support requirements.
- Coordinate schedules, requirements, dependencies, and activities across internal and external teams.
- Provide project support including documentation management, status tracking, task coordination, and follow-up.
- Work with Operations Managers and cross-functional teams to complete assigned activities and meet established milestones.
- Maintain project, content, application, and technical support documentation.
- Participate in meetings with government customers, Operations Managers, developers, designers, writers, and other supporting personnel.
- Communicate technical issues and solutions in clear language appropriate for both technical and non-technical audiences.
- Support development and maintenance of processes that improve website operations, content management, and Tier 2 support.
- Must hold an active Secret clearance supported by a Tier 3 background investigation.
- Bachelor's degree in communications, information technology, computer science, web development, digital media, or a related field preferred.
- Relevant professional experience may be considered in place of a degree when permitted by contract requirements.
- 3-5 years of experience supporting websites, web applications, content management systems, digital content, application support, or related technical operations.
- Experience using enterprise content management systems to create, maintain, and publish website content.
- Experience troubleshooting website or web application issues beyond basic Tier 1 support.
- Experience coordinating technical issues across content, operational, and development teams.
- Experience documenting technical issues, troubleshooting activities, resolutions, and escalation information.
- Experience supporting federal government or DoD programs preferred.
- Working knowledge of content management systems (CMS) and website publishing processes.
- Understanding of modern web technologies, including HTML and CSS, and the ability to troubleshoot basic presentation and content issues.
- Understanding of website architecture, navigation, links, forms, media, and common browser-related issues.
- Understanding of application troubleshooting, incident management, and Tier 2 escalation processes.
- Ability to investigate and document issues involving web applications and connected systems.
- Familiarity with user access, roles, permissions, and authentication concepts.
- Ability to use browser-based troubleshooting and diagnostic tools to investigate website and application issues.
- Experience with WordPress or comparable enterprise content management platforms.
- Familiarity with REST APIs, JSON, and web service integrations.
- Familiarity with application interfaces and integration troubleshooting.
- Experience with ITSM or service management platforms used to document and track incidents.
- Experience with source control, issue tracking, or development collaboration tools.
- Familiarity with testing activities performed as part of application updates and releases.
- Knowledge of Section 508 accessibility and accessible web content practices.
- Experience supporting websites or applications operating within secure federal or DoD environments.
- Strong analytical and technical troubleshooting ability.
- Strong written and verbal communication skills.
- Ability to translate technical issues into understandable language for operational and program stakeholders.
- Strong attention to detail when managing digital content and technical documentation.
- Ability to distinguish between content, configuration, integration, and application-development issues.
- Ability to manage multiple incidents, content requests, and project activities simultaneously.
- Strong problem-solving and follow-through skills.
- Ability to work effectively across content, operations, development, infrastructure, and government stakeholder teams.
- Ability to follow established processes while identifying opportunities to improve troubleshooting and support procedures.
- Strong customer service orientation and ability to work effectively in an SLA-driven environment.
Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of KGS, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visitEqual Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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