Web Content Administrator – Intermediate

International Executive Service Corps; Washington, Northern (District of Columbia, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

NuAxis is seeking a Web Content Administrator - Intermediate to own day-to-day content operations for a high-traffic public site and intranet built on Drupal. You will publish, update, and govern content per editorial standards and Section 508 conformance before public release.

Role requires 4+ years in enterprise CMS with Drupal, plus 508 remediation and experience with HTML/CSS and basic JavaScript. Collaboration with communications and development teams in an Agile, federal environment is

Qualifications

• 4+ years administering content in an enterprise CMS with Drupal 9/10 experience.
• Experience remediating Section 508 / WCAG 2.1 AA content.
• Strong HTML/CSS and basic scripting for rendering issues.

Responsibilities

• Publish and govern Drupal content across public and intranet sites.
• Enforce style, metadata, plain-language standards, and link integrity.
• Remediate 508/WCAG conformance for documents and web content.
• Run accessibility scans, log findings, and fix non-conformant content.
• Coordinate release calendars with stakeholders and sprints.

Skills

Drupal 9/10 content admin

Section 508 / WCAG remediation

HTML5 / CSS / basic JavaScript

Accessibility tooling

Web analytics

Editorial judgment

Agile / Jira

Public-sector publishing

Secure AI usage policy

Education

Bachelor's degree in Communications/English/IS

Tools

Jira

Confluence

ServiceNow

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Web Content Administrator - Intermediate for a Full-Time position.

Role Summary

Owns day-to-day content operations for a high-traffic public internet site and companion intranet built on Drupal. Publishes, updates, and governs content in accordance with an approved publications manual, editorial standards, and federal accessibility law, ensuring every posting is accurate, timely, and Section 508 conformant before it reaches the public.

Key Responsibilities

• Author, stage, schedule, and publish content in Drupal (nodes, media, taxonomy, menus, blocks, views, workflow states) across public and internal sites.
• Enforce content governance: style guide, metadata/taxonomy standards, plain-language requirements, link integrity, and archival/retirement of stale content.
• Remediate documents and web content for Section 508 / WCAG 2.1 AA conformance - heading structure, alt text, tagged and accessible PDFs, color contrast, table markup, form labels.
• Run and triage accessibility and link scans using approved tooling; log findings, remediate, and return non-conformant source documents to business owners.
• Coordinate content release calendars with communications stakeholders and development sprints; support emergency and time-sensitive postings.
• Maintain content inventories, publication logs, and audit-ready evidence of review and approval.
• Support bilingual (English/Spanish) content publication and translation workflows.
• Provide Tier 2 support for content-related tickets in an enterprise ITSM system.
• Maintain publishing workflows and content records in DOL-approved collaboration and ticketing tools, including Jira/Confluence and ServiceNow where applicable; support audit-ready traceability from request through publication.
• Validate public and intranet content across current and previous major browser versions and responsive form factors; coordinate remediation of broken links, rendering defects, and accessibility findings before release.
• Support WHD Section 508 data calls, recurring accessibility scans, and publication reporting, including tracking remediated and pending HTML, PDF, DOCX, PPT, multimedia, and other content.

Required Skills & Experience

• 4+ years administering content in an enterprise CMS, with 2+ years hands-on in Drupal 9/10 as a content administrator or site builder.
• Demonstrated Section 508 / WCAG 2.1 AA content remediation experience, including accessible document (Word/PDF) remediation.
• Working knowledge of HTML5, CSS, and basic JavaScript sufficient to diagnose and correct rendering and markup issues.
• Experience with accessibility validation tooling (e.g., ANDI, NVDA/JAWS, axe, automated compliance scanners).
• Familiarity with web analytics and using traffic/search data to drive content improvements.
• Strong editorial judgment, plain-language writing, and attention to detail in a compliance-driven publishing environment.
• Experience working in Agile sprints and tracking work in Jira or an equivalent tool.
• Experience supporting high-volume public-sector publishing operations and maintaining publication logs, approvals, and content inventories.
• Ability to work with DOL/Government-approved tools and secure AI capabilities only; no use of public generative AI with sensitive or non-public information.

Preferred Qualifications

• Prior federal or other public-sector web publishing experience.
• Experience with digital analytics platforms and enterprise search tuning.
• Trusted Tester certification or equivalent accessibility credential.
• Exposure to AI-assisted content workflows (summarization, tagging, translation QA).

Education

Bachelor's degree in Communications, English, Information Systems, or a related field; additional relevant experience may substitute for degree.

Our Profile

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.