Web Content Administrator

CNM Central New Mexico Community College; United States; On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health, Dental & Vision

Life Insurance

Long-Term Disability

Flexible Spending Accounts (FSA)

Dependent Care Reimbursement

Employee Assistance Program

Retirement Plans

Generous Paid Time Off

Paid Holidays

Educational Benefits

Job summary

CNM Central New Mexico Community College seeks a Web Content Administrator to support the day-to-day operation, maintenance, and quality assurance of CNM's public website and related digital properties.

Reporting to the Art Director and under the guidance of the Senior Information Architect and UX/UI Development Manager, this position is responsible for implementing approved website updates, maintaining content accuracy, improving accessibility, resolving content-related issues, and ensuring

Qualifications

• Associate degree in Communications, Marketing, English, Journalism, Information Systems, or a related field and 2 years CMS content experience.
• Experience maintaining content for CNM's public website using a CMS.
• Familiarity with WCAG accessibility and web accessibility best practices.
• Strong editing, customer service and troubleshooting skills.

Responsibilities

• Create, edit, publish, and maintain content across CNM's public website using the CMS.
• Implement approved content updates, page modifications, file replacements, and website enhancements according to leadership guidance and institutional standards.
• Format, edit and optimize content and media using web writing best practices, plain language principles, and brand compliance.
• Maintain website content, templates, and components in accordance with governance standards.
• Troubleshoot content-related CMS issues and resolve problems within the scope of the position.
• Perform routine QA reviews to identify broken links, outdated information, formatting issues, missing assets, accessibility barriers.
• Conduct accessibility reviews using automated testing tools and manual review methods.
• Remediate accessibility issues to WCAG standards.
• Document maintenance activity, track, prioritize, and resolve quality assurance and accessibility issues.
• Provide responsive stakeholder support by clarifying requests and preparing content for publication.
• Escalate governance or complex website decisions to leadership when appropriate.
• Performs other related duties as assigned.

Skills

UX/UI principles

Editing

Content strategy

CRM/Workflow understanding

Education

Associate degree in Communications, Marketing, English, Journalism, Information Systems, or related field

Tools

HTML/CSS

Workflow systems

SEO tools

Job description

Compensation: $59,500 - $75,900

Compensation Type: Salary

Employment Type: Regular

Grade: E08

Position Summary

The Web Content Administrator supports the day-to-day operation, maintenance, and quality assurance of Central New Mexico Community College's public website and related digital properties. Reporting to the Art Director and under the guidance of the Senior Information Architect and UX/UI Development Manager, this position is responsible for implementing approved website updates, maintaining content accuracy, improving accessibility, resolving content-related issues, and ensuring adherence to established web, editorial, accessibility, and brand standards. The successful candidate will possess excellent customer service, communication, editing, and troubleshooting skills, along with strong attention to detail and a commitment to accessibility, quality, and continuous improvement.

Duties & Responsibilities

• Create, edit, publish, and maintain content across CNM's public website using the Content Management System (CMS).
• Implement approved content updates, page modifications, file replacements, and website enhancements according to leadership guidance and established processes and institutional standards.
• Format, edit and optimize content and media using web writing best practices, plain language principles, and brand compliance, ensuring accurate, consistent, and readable content through established editorial and media guidelines.
• Maintain website content, templates, and components in accordance with established governance standards.
• Troubleshoot content-related CMS issues and resolve problems within the scope of the position.
• Perform routine quality assurance reviews to identify broken links, outdated information, formatting issues, missing assets, accessibility barriers, and other content-related problems.
• Conduct accessibility reviews using automated testing tools and manual review methods.
• Remediate accessibility issues on webpages, documents, images, forms, and other digital content.
• Ensure web content aligns with WCAG accessibility standards, institutional accessibility guidelines, and digital usability best practices.
• Document maintenance activity, track, prioritize, and resolve quality assurance and accessibility issues through established workflows.
• Provide responsive professional stakeholder support by clarifying requests, communicating expectations, and preparing complete, accurate content for publication.
• Escalate requests involving governance, information architecture, content strategy, or complex website decisions to leadership when appropriate.
• Performs other related duties as assigned.

Minimum Qualifications

Associate degree in Communications, Marketing, English, Journalism, Information Systems, or a related field AND Two (2) years of experience maintaining or administering website content in a CMS.

Preferences

• Experience maintaining content for a large, complex website in higher education, government, nonprofit, healthcare, or another large organization.
• Knowledge of web accessibility standards and best practices, including WCAG.
• Familiarity with UX/UI principles, HTML/CSS, workflow systems, and SEO tools.

EEO STATEMENT

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development

Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded.

Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.