Web Chat Sales Supervisor

Viking; United States; On-site; USD 51,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

401(k) with company match

Paid vacation and holidays

Discretionary annual bonus

Cruise participation

Travel discounts

Job summary

Viking is seeking a Web Chat Sales Supervisor in the United States to lead a team of travel agent sales consultants in a fast-paced, performance-driven environment. The role focuses on strengthening sales, coaching performance, maintaining chat quality, and ensuring a consistent customer experience.

The ideal candidate is an experienced sales leader with strong communication skills and a proven ability to develop motivated, high-performing teams.

Qualifications

• 3-5 years’ experience in a web chat sales environment.
• Previous supervisor experience in a sales capacity.
• Call center experience within the travel industry preferred.
• Coaching and team-building skills.
• Excellent verbal and written communication skills.
• Strong PC skills (including Microsoft Office).
• Detail oriented with excellent organizational and follow-up skills.

Responsibilities

• Meeting established sales goals and producing accurate, complete work.
• Coaching and managing a team of 12-15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors.
• Monitoring chat sessions to evaluate performance gaps and provide feedback, and scheduling team meetings.
• Managing daily payroll review, bi-weekly submission, and monitoring daily attendance and adherence.
• Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, team-building activities, and other duties as assigned.

Skills

Sales leadership

Web chat sales

Coaching

Communication skills

Call center experience

Team building

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary As our Web Chat Sales Supervisor, you will lead a team of sales consultants in a fast-paced, performance-driven environment. This role focuses on strengthening sales results, coaching individual performance, maintaining chat quality, and supporting a consistent customer experience. The ideal candidate is an experienced sales leader with strong communication skills and proven ability to develop motivated, high-performing teams.

Job Summary As our Web Chat Sales Supervisor, you will lead a team of sales consultants in a fast-paced, performance-driven environment. This role focuses on strengthening sales results, coaching individual performance, maintaining chat quality, and supporting a consistent customer experience. The ideal candidate is an experienced sales leader with strong communication skills and proven ability to develop motivated, high-performing teams.

Job Responsibilities

• Meeting established sales goals and producing accurate, complete work.
• Respectful to co-workers with a high value of integrity.
• Adhering to department and company procedures and policies.
• Providing a high level of service to all customers.
• Coaching and managing a team of 12-15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors.
• Monitoring chat sessions to evaluate performance gaps and provide feedback, and scheduling team meetings.
• Conducting one-on-one coaching sessions, providing performance improvement plans, and documenting results.
• Managing daily payroll review, bi-weekly submission, and monitoring daily attendance and adherence.
• Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, team-building activities, and other duties as assigned.

Job Requirements

• Strong Sales skills and understanding of the sales cycle
• 3-5 years’ experience in a web chat sales environment
• Previous supervisor experience in a sales capacity
• Call center experience within the travel industry preferred
• Coaching and team-building skills
• Excellent verbal and written communication skills
• Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
• Strong PC skills (including Microsoft Office)
• Detail oriented with excellent organizational and follow-up skills

What We Offer You

• Highly competitive compensation plan.
  • Salary range $50,716 - $66,976 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
  • Commission $43,470 - $55,100 annually (based on team performance metrics)
  • Employees are eligible for annual discretionary bonus.
  • 401(k) plan with company match.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Viking is also rated a "World's Best" by Travel + Leisure —no other travel company has simultaneously received such honors by both publications.