Web Chat Agent

DixinUSA; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading customer support company is seeking a Web Chat Agent to engage with customers via live chat, addressing inquiries and providing solutions. The ideal candidate will possess excellent communication skills and a strong focus on customer service. This position offers flexibility as remote or on-site options are available, with potential evening or weekend shifts.

Qualifications

• 1+ year of experience in customer service, preferably in a web-based environment.
• Comfortable using chat platforms, CRM systems, and other digital tools.

Responsibilities

• Respond promptly to customer inquiries via web chat.
• Assist with product information, order tracking, returns, and troubleshooting.
• Accurately document customer interactions in the support system.

Skills

Excellent written communication skills

Strong problem-solving abilities

Ability to multitask

Customer service focus

Education

High school diploma or equivalent

Job description

We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via web chat.
• Assist customers with product information, order tracking, returns, and troubleshooting.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Accurately document customer interactions in the support system.
• Collaborate with other departments to resolve complex customer issues.
• Identify and report trends in customer inquiries or issues to improve service quality.

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service, preferably in a web-based environment.
• Excellent typing and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using chat platforms, CRM systems, and other digital tools.

Work Environment

• Remote or on-site positions available depending on company location.
• May require evening or weekend availability based on shift scheduling.