Weatherization Coordinator

GOEBEL FIXTURE COMPANY; Roseburg (OR); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Generous PTO

Company paid long-term disability

Job summary

United Community Action Network (UCAN) in Southern Oregon seeks a Weatherization Coordinator to support program records, coordinate workflows and determine eligibility. You will assist with client information, data entry, invoicing, and scheduling audits and inspections to ensure efficient operations.

The role requires strong customer service, organizational skills, and the ability to manage multiple priorities while maintaining compliant records and effective communication with staff,

Qualifications

• Knowledge of customer service and public engagement principles.
• Recordkeeping standards and file management for paper and electronic records.
• Basic accounting and invoicing procedures.
• Office administration including correspondence and document preparation.
• Data tracking, reporting requirements and performance metrics.
• Community resources and outreach strategies.

Responsibilities

• Assist public in person and by telephone, provide accurate program information and support clients in accessing services.
• Support applicant eligibility determinations and maintain Weatherization waiting list and client data.
• Coordinate and schedule energy audits and inspections under supervision to support production goals.
• Organize and maintain accurate records for each weatherized home per guidelines.
• Perform data entry, document processing and system updates per guidelines.
• Submit invoices and documentation to Program Manager for processing.
• Track program data for reporting and provide information to staff and partners.
• Communicate with contractors, landlords, homeowners, clients, and vendors about progress and documentation.

Skills

Customer service

Public engagement

Recordkeeping

Data entry

Scheduling

Communication

Time management

Office software

Analytical thinking

Tools

Databases

Spreadsheets

Word processing software

Job description

• Base Pay $23.31 / Hour
• Employee Type Non-Exempt Full Time
• Required Degree NONE
• Manage Others No

Contact information

Full-time position, 40 hours per week.

Weatherization Coordinators maintain Weatherization program records, coordinate project work flow and determine eligibility. They provide administrative support to the Weatherization program, tracking projects from start to finish. Weatherization Coordinators serve as program receptionist and assist the Energy Assistance program when needed.

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Assist public in person and by telephone, direct calls and individuals to appropriate staff or resources. Provide accurate program information and support clients in accessing services.
• Support applicant eligibility determinations in accordance with funder eligibility guidelines. Maintain Weatherization waiting list and ensure client information is accurately entered and updated in program database.
• Coordinate and schedule energy audits and inspections under the direction of the Lead Program Coordinator to support production goals and maintain efficient workflow.
• Organize and maintain accurate and complete records, files, and spreadsheets for each weatherized home in accordance with the guidelines set forth by Oregon Housing and Community Services and other funders. Ensure both paper and electronic records are complete and accurate.
• Perform data entry, document processing, and system updates in accordance with agency and funder guidelines, ensuring accuracy and completeness of all entries.
• Collect and submit invoices and required documentation to the Program Manager for processing, ensuring accuracy and completeness.
• Track and update program data for reporting purposes, ensuring accuracy of production metrics and providing information to internal staff and partners as requested.
• Communicate with contractors, landlords, homeowners, clients, and vendors regarding project progression, scheduling, and documentation requirements. Provide administrative support to the Weatherization Program, including preparing correspondence, maintaining forms, completing bulk mailings, and assisting with general office functions.
• Escalate policy questions, workflow concerns and potential problem areas to the Lead Program Coordinator or Program Manager for guidance and resolution.
• Provide consistent and sustained positive and measurable customer service experiences for internal and external customers resulting in increased customer/client satisfaction, effective dispute and conflict resolution, and positive public reviews.
• Communicate in a professional, respectful and courteous manner with all employees, clients, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to training, outreach events, client related activities, and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

Requirements

KNOWLEDGE, SKILLS & ABILITIES

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

Knowledge of:

• Principles and practices of customer service and public engagement
• Recordkeeping standards and file management systems for both paper and electronic records
• Basic accounting and invoicing procedures
• Office administration practices, including correspondence and document preparation
• Data tracking, reporting requirements, and performance metrics
• Community resources and outreach strategies

Skills

• Strong verbal and written communication, including the ability to explain program information clearly to diverse audiences
• Excellent customer service and interpersonal skills, with the ability to build rapport and maintain positive relationships
• Critical thinking and analytical skills to interpret guidelines and determine eligibility
• Organization and time management skills, with the ability to manage multiple priorities and deadlines
• Data entry and technical skills, including proficiency in databases, spreadsheets, and word processing software
• Scheduling and coordination skills to manage workflows involving auditors, inspectors, and contractors
• Problem-solving and conflict resolution skills
• Financial processing skills, including invoice review and reimbursement support
• Outreach, networking, and partnership-building skills
• Administrative and clerical skills, including document preparation, record maintenance, and office support

Abilities

• Ability to interpret and apply complex program rules, policies, and procedures accurately and consistently
• Ability to maintain accurate, complete, and compliant records in both electronic and paper systems
• Ability to manage detailed processes while maintaining a high level of accuracy and attention to detail
• Ability to communicate professionally and effectively with clients, staff, contractors, and community partners
• Ability to handle sensitive and confidential information with discretion
• Ability to coordinate multiple tasks and stakeholders to ensure timely program delivery
• Ability to identify potential issues and recommend solutions
• Ability to work independently as well as collaboratively in a team environment
• Ability to adapt to changing priorities and workload demands
• Ability to provide consistent, high-quality customer service and resolve concerns effectively
• Ability to travel as needed and safely operate a motor vehicle in the performance of job duties
• Two years work-related support experience OR a satisfactory equivalent combination of education, experience and training.

Required Licenses & Certifications

• Valid driver’s license with a driving record that meets UCAN’s acceptable driving guidelines.
• Must pass criminal background check prior to hire and successfully meet all screening standards when required by department funding source(s).

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The physical effort typically applied in this job includes:
  • Bending
  • Lifting
  • Reaching
  • Walking
  • Carrying
  • Sitting
  • Pulling
  • Stooping
  • Keyboarding
  • Pushing
  • Standing
• The amount of lifting effort typically applied and the percent of time the effort is applied:
  • Less than 1lb. –15% to 40
  • Between 1 & 5 lbs. - 40% to 70%
  • Between 5 & 25 lbs. - Less than 15%
  • Between 25 & 60 lbs. - Less than 15%
  • More than 60 lbs. - Less than 15%

WORKING CONDITIONS

• The disagreeable elements typically applied in this job include:
  • None
• Description of the physical surroundings or conditions under which the job is typically performed and the extent of exposure to the disagreeable elements noted above.
  • The job is typically performed under very comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.

MENTAL OR VISUAL DEMANDS

Frequent mental and/or visual attention; the flow of work is either intermittent or the operation involves waiting for a machine or process to complete a cycle with intermittent checking or inspection involved.

AVAILABILITY AND ATTENDANCE

Due to the nature and scope of the essential functions, the importance of personal interactions between this position, employees, clients and other members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent and on-site attendance while working independently and with others during our normal business hours, a combination of regular and consistent availability, accessibility and presence on-site.

Regular and consistent attendance is required.

Hours of work are during normal business hours and may require occasional evenings and weekends

FLSA STATUS - Non-exempt status.

Summary

ABOUT UCAN:

United Community Action Network (UCAN) is a poverty fighting non-profit located in Southern Oregon. Founded in 1969 by low-income community organizers, UCAN now operates programming across multiple departments, delivering programs to equip our neighbors experiencing the symptoms of poverty with resources and opportunities to help them reach their full social, civic, and economic potential. Our dedicated and energetic employees provide essential and supportive services to individuals and families. We take pride in caring for our communities each and every day.

UCAN has a generous Full-time Benefit Package including:

• Health, dental and vision insurance,
• Health reimbursement, health savings, and flexible spending accounts,
• Generous leave (PTO),
• Company paid long-term disability,
• Employment assistance program.

UCAN is an Equal Employment Opportunity Employer that does not discriminate in the terms and conditions of employment against any applicant or current employee on the basis of any status or class protected under applicable federal, state or local law.

If you require special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources: [e-mail]