Wealth QA Analyst - Charlotte, NC

Citizens; Charlotte (NC); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Citizens is seeking a QA-focused professional to lead quality assurance planning and testing for wealth management processes and systems. The role emphasizes test execution, documentation, and risk-mitigation, with a strong focus on regulatory compliance.

The ideal candidate will have a minimum of 1 year in bank/financial services in Wealth Operations, FINRA Series 7 licensure, and excellent communication and time-management skills to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year in bank/financial services, ideally Wealth Operations.
• FINRA Series 7 licensure is required.
• Strong interpersonal, verbal and written communication skills.
• Ability to work fast-paced, multi-dimensional environment with good time management.
• Analytical, independent decision-making and problem-solving abilities.
• Detail-oriented with a goal-driven approach in Wealth Management.

Responsibilities

• Quality assurance planning: develop and implement QA strategies, methodologies, and test plans for wealth management processes and systems.
• Test execution, analysis, documentation, reporting, and process improvement to mitigate risk.
• Keep regulatory compliance up to date with changes affecting wealth management operations and systems.

Skills

Quality Assurance

Test planning

Test execution

Regulatory compliance

FINRA Series 7 licensure

Communication skills

Time management

Decision making

Attention to detail

Education

High school diploma or GED

Associates degree

Bachelor's degree

Job description

Description

Work Authorization

This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Primary Responsibilities Include

The incumbent is responsible for quality assurance planning, which includes the development and implementation of quality assurance strategies, methodologies, and test plans for wealth management processes and systems.

The incumbent is responsible for test execution and analysis, test documentation and reporting, and process improvement and risk mitigation.

The incumbent responsible for regulatory compliance, which includes staying updated on regulatory changes that impact wealth management operations and systems.

Minimum Requirements

• 1 year or more of bank/financial services ideally in Wealth Operations
• FINRA Series 7 licensure
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Success proven ability to be successful and adapt to a fast‑paced, multi‑dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possesses detailed and goal oriented professional approach with an interest in Wealth Management and Investment business line.
• Completed high school degree or GED equivalent.

Preferred Requirements

• 1+ year of Quality Assurance review and testing grid processing.
• 1+ years of process improvement experience
• Securities Licenses such as Series 24 and/or Series 63 highly preferred.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree

Hours & Work Schedule

M‑F: 8:00 AM ET - 4:30 PM ET; Occasional OT Optional

100% in office until fully trained then 4 days in the office with 1-day potential work from home

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 11/13/2026