Wealth Planning Client Success Analyst

BMO U.S.; Hinsdale (IL); On-site; USD 45,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident insurance

Retirement savings plan

Job summary

BMO Financial Group in the United States is seeking a client service and wealth planning support professional to assist wealth advisors with proposals, market research, and client onboarding. You will coordinate activities, communicate client needs, and help manage the account strategy to deliver an exceptional client experience.

The role emphasizes relationship-building, cross-functional collaboration, and adherence to risk and compliance standards while supporting the sales and service goals

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• General knowledge of financial planning and wealth management.
• Working towards a financial planning designation preferred.
• Proficiency in office software and sales management software.
• Comfortable exploring beyond one's area of technical expertise (i.e. discipline).
• A willingness and aptitude to influence and recognize new business opportunities.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Responsibilities

• Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
• Assists Wealth Advisors in market research of client and prospects.
• Assists Wealth Advisors in identifying prospective clients.
• Acts as the key service contact for clients.
• Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
• Liaises with external advisors of clients on behalf of the wealth advisor / relationship manager.
• Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
• Make suggestions about how to improve the overall service interaction for prospects and clients.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal / external stakeholders.
• Ensures alignment between stakeholders.
• Prepares reports for financial plans; inputs appropriate data according to established guidelines.
• M akes updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
• Participates in account review process and completion of required action items.
• Organizes client files and ensures proper documentation.
• Supports the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
• Prepares reports for financial plans and prospect presentations with an understanding of the anticipated prospect/client needs.
• Supports the achievement of the business plan within the designated territory / region.
• Collaborates effectively with internal stakeholders to build capability and drive business growth.
• Meets high-quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Skills

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Influence skills

Office software

Sales management software

Education

Post-secondary degree in related field

Financial planning designation pursuit

Tools

Office software

Sales management software

Job description

BMO Financial Group in the United States is seeking a client service and wealth planning support professional to assist wealth advisors with proposals, market research, and client onboarding. You will coordinate activities, communicate client needs, and help manage the account strategy to deliver an exceptional client experience.

The role emphasizes relationship-building, cross-functional collaboration, and adherence to risk and compliance standards while supporting the sales and service goals