Wealth Ops Analyst: Client Onboarding & Asset Transfers

Bank of America Corporation; Jacksonville (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America Corporation is seeking a Wealth Management Operations Specialist to support moderately complex transaction processing, onboarding, asset transfers and client service across Merrill Wealth Management offices in the United States. Role emphasizes adherence to policies, risk management, and collaboration with financial advisors and clients.

The position requires travel up to 90%, strong communication skills, and ability to manage multiple priorities in a high-demand environment.

Qualifications

• Minimum of 2 years’ experience in an investment operations role or equivalent.
• Project management experience.
• Excellent time management skills.
• Intermediate knowledge of Financial Services Industry.
• Must be proficient in Microsoft Office suite: PowerPoint, Excel, Word, OneNote.
• Develop and maintain positive relationships with all internal and external contacts to promote expeditious problem resolution.
• Works well under pressure and manages confidential matters and sensitive information in a responsible manner.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written/verbal communication and relationship management skills, able to influence with impact across the organization.
• Champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures.
• Highly organized, meticulous, and self-motivated with ability to investigate and resolve complex problems.
• Capable of effectively leading teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects.

Responsibilities

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.
• Maintain clear line of sight on account opening policy and procedure processes with an in-depth knowledge of general bank policies, programs, and procedures.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Create executive level transition tracking progress for each onsite project.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinates training new CAs/and or internal Merrill CAs in taking over transition.
• Assisting Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing.
• Ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution. (FINRA 2273, REG BI and CRS).
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Education

Undergraduate degree preferred or Industry work experience equivalents

Job description

Bank of America Corporation is seeking a Wealth Management Operations Specialist to support moderately complex transaction processing, onboarding, asset transfers and client service across Merrill Wealth Management offices in the United States. Role emphasizes adherence to policies, risk management, and collaboration with financial advisors and clients.

The position requires travel up to 90%, strong communication skills, and ability to manage multiple priorities in a high-demand environment.