Wealth Operations Associate II

CAPTRUST; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee ownership opportunities

Brick Bonus success sharing program

Comprehensive health coverage

401(k) with 5% employer match

Job summary

CAPTRUST is seeking a Wealth Operations Associate II to support onboarding of new client accounts and act as a liaison with custodians such as Charles Schwab, Pershing Advisor Solutions, Fidelity, and TD Ameritrade. The role emphasizes organization, service orientation, and high ethical standards, with detailed attention to deadlines and tasks.

Minimum qualifications include a four-year degree (or equivalent) and 2–3 years in operations or client service within financial services, plus

Qualifications

• Completion of a four-year college degree or equivalent experience in the listed areas.
• 2–3 years experience in operations, back office, or client service within financial services.
• Proficiency navigating CRM and Microsoft Office.

Responsibilities

• Assist onboarding of new client accounts, including opening, funding, and setup.
• Own tasks to completion and resolve issues promptly.
• Maintain high accuracy and timely delivery of duties.
• Build relationships with internal teams and custodians.
• Adapt to coaching and participate in special projects.

Skills

Attention to detail

Interpersonal skills

Excellent communication

Organizational skills

Education

Bachelor's degree or equivalent experience in Accounting, Business Administration, Operations, Statistics, Finance, Financial Planning or Economics

Tools

CRM system

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

CAPTRUST is seeking a Wealth Operations Associate II who will provide support for the onboarding of new CAPTRUST client accounts. This position acts as a liaison between internal CAPTRUST departments and our custodians (Charles Schwab, Pershing Advisor Solutions, Fidelity, and TD Ameritrade). The candidate must maintain the highest professional and ethical standards, be well-organized, service-oriented, and capable of performing under tight deadlines. Must be adaptable, show ability to retain information and possess a strong attention to detail and interpersonal skills. This is a full-time position working Monday through Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 4:00 p.m. Primary responsibilities may include the following, among others:

Responsibilities:

• Deliver exceptional, proactive service and become a trusted partner to internal teams and custodians in onboarding new client accounts, which includes account opening, funding, and initial setup in internal systems
• Take full ownership of all tasks/assignments until completion, including resolution of any issues that may arise
• Complete all duties in a timely manner with the highest attention to detail and accuracy
• Build strong relationships with internal colleagues from various offices and our custodian partners
• Seek and apply coaching and feedback
• Perform other duties and special projects independently or with a team as required by the Wealth Operations or Wealth Client Service departments, including firm-wide initiatives

Minimum Qualifications:

• Completion of a four-year college degree or equivalent experience in the following areas (but not limited to): Accounting, Business Administration, Operations, Statistics, Finance, Financial Planning or Economics, or equivalent years of experience
• 2-3 years experience working in operations, back office, or client service within the financial services industry
• Technical proficiency in navigating CRM system and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Desired Qualifications/Skills:

• Ability to quickly grasp financial and investment concepts
• Ability to navigate spreadsheets using formulas
• Experience inputting or processing data in various systems the ability to quickly grasp financial and investment concepts
• Ability to quickly learn new technology, systems, and processes
• Organizational and prioritization skills; ability to manage time-sensitive tasks simultaneously
• Flexibility to handle changing priorities, pressure, and short deadlines
• Analytical thinker and problem solver
• Energized by change and ability to think "outside the box" regarding process improvement
• Self-motivated; ability to work well independently and with others
• A high standard of professionalism
• Exceptional written and verbal communication skills
• Proactive in task follow-up, stays ahead of deadlines, excellent time-management skills
• Positive attitude and a team player

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There\'s a reason for it; it\'s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Employee ownership opportunities
• Brick Bonus success sharing program
• Comprehensive health coverage + Personify wellness platform
• 401(k) program with a 5% employer match + financial planning for colleagues

WHERE will you be working?

OR

2375 East Camelback Road #700 | Phoenix, AZ 85016

Due to the nature of the role, this is not a remote or work from home position.

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO and Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #associate