Wealth Management Solution - International Insurance Client & Advisor Experience (Asia Focus) - Product Manager - Vice President / Associate

J.P. Morgan; Worcester (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

J.P. Morgan Wealth Management Solution’s International Insurance team seeks a Product Manager to translate Asia market needs into prioritized work, driving execution with a focus on efficient tech use and AI-enabled capabilities.

You will define end-to-end journeys for Asia markets, collaborate with regional stakeholders, and maintain a well-groomed backlog to support the roadmap.

Qualifications

• 5+ years in product, business analysis, digital delivery, or agile roles.
• Experience in customer-facing or advisor-facing experiences in financial services or similar regulated environments.
• Strong ability to translate business needs into structured requirements and user stories.
• Comfortable working with cross-functional teams across time zones.

Responsibilities

• Define end-to-end client/advisor journeys for Asia markets across digital and assisted channels.
• Gather requirements from regional stakeholders and document market-specific needs and handoffs.
• Write user stories, acceptance criteria, and process flows; keep backlog aligned to roadmap.
• Coordinate with Design, Engineering, Operations and Controls to ensure usable, scalable, compliant solutions.
• Support AI-enabled features like smarter routing and advisor assist tools, including testing.

Skills

Product management

Business analysis

Digital delivery

Agile

Tools

Jira

Confluence

CRM tools

Job description

This is an exciting opportunity to join J.P. Morgan Wealth Management Solution’s International Insurance team. The team builds and scales the client and advisor experience for international clients purchasing insurance, while also translating regional market needs into durable platform capabilities.

As a Product Manager on the team, you will be involved in supporting roadmap delivery for Asia markets by translating regional needs into prioritized work and driving execution with a strong emphasis on efficient technology use and AI-enabled capabilities.

Job responsibilities:

• Support definition and delivery of end-to-end client and advisor journeys for Asia markets across digital and assisted channels.
• Partner with regional stakeholders to gather requirements and document market-specific needs, constraints, and handoffs.
• Write clear user stories, acceptance criteria, and process flows; maintain a well-groomed backlog aligned to the roadmap.
• Coordinate with Design, Engineering, Operations, and Controls partners to ensure solutions are usable, scalable, and compliant.
• Help deliver AI-enabled features (e.g., smarter routing, advisor assist tools, guided servicing), including supporting testing and measurement.
• Track delivery status, dependencies, risks, and releases; ensure readiness materials and communications are prepared.
• Monitor KPIs and client/advisor feedback; propose iterative improvements based on data and user insights.
• Contribute to reusability and standardization by identifying opportunities for shared components across regions.

Required qualifications, capabilities and skills:

• 5+ years of experience in product, business analysis, digital delivery, or agile roles.
• Experience working on customer-facing or advisor-facing experiences in financial services, insurance, or other regulated environments.
• Strong ability to translate business needs into structured requirements and user stories.
• Comfortable working with cross-functional teams and multiple stakeholders across time zones.
• Interest in AI-enabled product capabilities and willingness to learn governance and measurement best practices.
• Clear written communication and strong organizational skills.

Preferred qualifications, capabilities and skills:

• Familiarity with Asia insurance distribution models and/or cross-border client journeys.
• Experience with agile tools (e.g., Jira/Confluence) and basic analytics (funnels, conversion, cycle time).
• Exposure to CRM/workflow tools, onboarding, document collection, or servicing experiences.
• Additional Asia language capability (e.g., Mandarin, Cantonese).
  

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Product Manager of J.P. Morgan Wealth Management Solution’s International Insurance team