Wealth Management Service Delivery Lead

Bank of America; Westlake Village (CA); On-site; USD 115,000 - 160,000; Full time

Job summary

Bank of America’s Merrill Wealth Management in Westlake Village, CA is seeking a leader to drive the service delivery model for wealth management banking and digital offerings across our market. You will work with market leaders, advisors, and associates to ensure outstanding client service and regulatory compliance.

In this role, you will hire and develop a cross‑functional team, oversee risk controls, review new client accounts, and strive for operational excellence while aligning with

Qualifications

• Requires FINRA licenses listed (SIE, Series 7/66/63/65; 9/10 or 8; 3/31 as applicable).
• Minimum of five years of professional experience.
• High School Diploma / GED / Secondary School or equivalent.

Responsibilities

• Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
• Hires, develops, and leads a team of cross‑functional professionals to support Financial Advisor teams and deliver outstanding client service
• Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
• Oversees the client service experience and reviews the approval of new client accounts
• Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals

Skills

Compensation Analysis

Performance Management Process

Performance Management

Referral Management

Workforce Planning

Due Diligence

Internal Audit Review

Leadership Development

Recruiting

Risk Management

Client Management

Customer Service Management

Employee Counseling

Succession Planning

Trade Operations Management

Education

FINRA licenses: SIE, Series 7, Series 66/63/65, Series 9/10/8/3/31 (where applicable)

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America’s Merrill Wealth Management in Westlake Village, CA is seeking a leader to drive the service delivery model for wealth management banking and digital offerings across our market. You will work with market leaders, advisors, and associates to ensure outstanding client service and regulatory compliance.

In this role, you will hire and develop a cross‑functional team, oversee risk controls, review new client accounts, and strive for operational excellence while aligning with