Wealth Management Relationship Specialist

First Seacoast Bank; Dover (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

First Seacoast Bank in Dover, NH is seeking an experienced Wealth Department administrator to provide operational, sales and administrative support, interfacing with clients to help reach their financial goals. You will handle account openings, reporting, and client communications with a focus on accuracy and compliance.

The role stresses customer service excellence and collaboration with Wealth Executives, while coordinating events and portfolio materials.

Qualifications

• Bachelor’s degree or equivalent in work experience.
• 3-5 years of experience in a financial services/administrative support role required.
• Series 7, 63, 65 or 66 as well as LAH are preferred.
• Excellent customer service, communication, and organizational skills.
• Must be detail oriented and self-motivated; able to work with little direction.
• Strong computer skills and familiarity with various software and/or financial programs.

Responsibilities

• Provides operational, sales and administrative support to the Wealth Department.
• Interfaces with clients to answer questions and inquiries to meet financial goals.
• Maintains knowledge of and ensures compliance with banking regulations and FINRA/SEC rules.
• Maintains client databases; processes new account openings; tracks mailings and transfers.
• Develops client proposals and gathers information for meetings; prepares reviews and reporting.
• Manages and reports on call activity; supports Wealth Management outreach and events.
• Coordinates outreach, meetings, and client education seminars; handles documentation and proposals.
• Assists customers with technology inquiries regarding mobile and online banking.
• Ensures quality customer service standards are consistently achieved.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Sales ability

Honesty

Self-motivated

Education

Bachelor’s degree or equivalent

Tools

Licenses: Series 7/63/65/66

LAH (preferred)

Financial programs

Job description

Description

Core Behavioral Values : Community, Engagement, Quality, Responsibility, Integrity. culture and our commitment to the community and are critical to support the mission of the organization.

Provides operational, sales and administrative support to the Wealth Department. Interfaces with clients to answer questions and inquiries in an effort to meet their financial goals and objectives. Performs duties in compliance with applicable laws and regulations. Maintains knowledge of and ensures compliance with federal and state banking regulations and ad
heres to all bank policies and procedures. Responsible for knowledge and compliance with FINRA and SEC regulations of a securities branch office.

Maintains client databases; process new account openings; tracks mailings and transfers.

1. Develops client proposals and gathers information in preparation for client/prospect meetings. Maintains paperwork and system for IRA distributions, transfers and address changes, researches and prepares client reviews; develops and maintains a detailed performance reporting system.
2. Develop and maintain a system for reporting calls for the weekly, monthly and quarterly call meetings. Assists in t he exaction of the Wealth Management Client Service Model.
3. Manages the SUGAR system (internal in-bound referral management system) in accordance with Bank Policies and Procedures. As needed, conducts investment research and assists in the development of client portfolio presentations.
4. Provides basic information to clients and prospective clients; manages incoming service requests from clients and Wealth Executives.
5. Coordinates business development activities, organizes client events, public education seminars, and periodic meetings as needed.
6. Processes all documentation; prepares sales proposals, prepares and distributes letters with instructions for client signatures; policies for delivery, processes annual reviews for clients and compiles information for client/prospect meetings.
7. Manages strategic outreach efforts with clients, prospects and centers of influence for appointments and referrals to generate interest in FSB Wealth Management.
8. Assists customers with technology inquiries regarding mobile and online banking applications.
9. Ensures that quality customer service standards are consistently achieved

10. Performs additional duties as requested

This position is anticipated to become part of Cambridge Savings Bank (“CSB”) following the successful completion of CSB’s proposed acquisition of First Seacoast Bank (“FSB”). Upon close of the transaction, the selected candidate will transition from FSB employment to CSB employment and become integrated into CSB’s organizational structure.

Requirements

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships

• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Quality and Work Standards, self-imposing standards of excellence rather than having standards imposed.
• Demonstrates honesty; keeps commitments; Maintains confidentiality and meets own commitments.
• Bachelor’s degree or equivalent in work experience.
• 3-5 years of experience in a financial services/administrative support role required.
• Series 7, 63, 65 or 66 as well as LAH are preferred.
• Excellent customer service, communication, and organizational skills
• Must be detail oriented and self-motivated; able to achieve responsibilities with little direction from his/her supervisor
• Strong computer skills and familiarity with various software and/or financial programs
• Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards with moderate level of noise.
• Physical effort required; able to sit or stand for extended periods of time.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. First Seacoast Bank is an Equal Opportunity Employer and Affa... All qualified applicants will receive consideration for employment without regard to race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department via email [e-mail] or phone at 800-462-2265.