Wealth Management Member Service Associate

Mountain America Credit Union; West Jordan, Northern (UT, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Mountain America Credit Union in West Jordan, UT, is seeking a Wealth Management Member Service Associate to support Wealth Advisors by handling calls, scheduling appointments, and processing paperwork. You will manage member interactions and third-party communications to strengthen financial relationships.

The role requires knowledge of investment products, FINRA/SEC rules, and CRM/MS Office proficiency. A Bachelor's in business/finance and 1 year in investments are preferred; SIE/Series

Qualifications

• Bachelor's degree in business, finance or related field (education verified).
• Minimum 1 year in a related financial role and in customer service.
• Preferred 1 year in investments; licensing (SIE/Series 7/66) encouraged.

Responsibilities

• Provide quality service to members, support teams, and third parties to resolve investment questions.
• Move money, process checks, account openings/closings, and trade management; schedule appointments.
• Coordinate with Broker Dealer for investment trades; maintain CRM records of interactions.
• Educate callers on investment processes and regulatory requirements; ensure timely responses.
• Assist advisors with calendar management and paperwork to maintain in-good-order status.
• Comply with FINRA, SEC and Broker Dealer regulations; generate compliance reports as required.

Skills

Customer service

Communication skills

Advanced computer skills

Microsoft Office

Education

Bachelor's degree in business/finance

Tools

CRM software

Microsoft Office

Job description

## Wealth Management Member Service AssociateApply: West Jordan, UT: Full time: Posted Today: R20798# **Please reference the schedule and minimum qualifications listed below before applying.**If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.# **Job Summary**Service Associates are to assist Mountain America Investment Services Wealth Advisors by answering calls, scheduling appointments, task management, paperwork processing, member interactions management, and third-party call interactions. A service associate may also assist with outbound follow up calls, chats, emails, texts, and fax requests. Services provided by an associate should be timely and accurate to strengthen the financial relationships of our membership. Service Associates must maintain a working knowledge of Mountain America Investment Services products, processes, regulations, and services. Associates should be able to effectively communicate with callers, employees, and third parties for servicing and/or education on existing investment relationships.# **Job Description****LOCATION**Tanner Building - In Office:7167 S Center Park Drive West Jordan, UT 84084**SCHEDULE**Full TimeTo be effective, an individual must be able to perform each job duty successfully.* Provides quality service to credit union members, support teams, and third parties to resolve investment questions and enhance financial relationships with Mountain America members* Performs tasks for advisors and members in a timely manner tasks may include but are not limited to: + Move Money requests, check processing, check transfer requests, death distribution requests, periodic distributions, check processing, account opening and closing, funds liquidation, RMD requests, QCD distributions, trade management, scheduling appointments, communications to third parties, voicemail, and inbox management* Performs investment operations solutions working with our Broker Dealer* Ability to adhere to and comply with FINRA, SEC and Broker Dealer regulations* Resolves, investigates, and notifies individuals of notifications that need to be completed in a timely manner* Completes compliance reports and review Monthly, Quarterly, and Annually to ensure compliance with MACU and our Broker Dealer.* Assist with advisor calendar management and appointment scheduling including but not limited to booking, changing, canceling, confirming appointments* Works with Broker Dealer to complete investment trades with members on the phone or at the request of the advisor* Record all interactions and resolution efforts in the CRM (Customer Relationship Management) program* Provides support and servicing for investment inquiries* Works closely with deposit operations concerning IRAs, Trusts, POAs, RMDs, and other retirement documents and accounts* Assists advisors in processing paperwork to ensure in-good order status to create a seamless member experience* Maintains a detailed knowledge of Investment products, processes, and current promotions through ongoing training, department updates, Knowledge Center instructions, and credit union and broker/dealer communications* Educates callers on Mountain America Investment Services processes and regulations, as it pertains to individual requests* Follows all company policy and procedures of the credit union and the broker/dealer builds and maintains a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concerns* Performs other duties as assigned.**KNOWLEDGE, SKILLS, and ABILITIES**The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.**Experience**Minimum of 1 year working in a related financial experience or accepted into an accredited business or related university programMinimum of 1 year in customer serviceMinimum of 1 year working in investments (PREFFERRED)**Education**Bachelor's degree in business, finance or related field from an accredited institution (education will be verified) OR accepted into an accredited business program at a university or accredited educational institution with expected graduation 18 months or less from start date of employment.**Licenses, Certificates, Registrations*** SIE (Securities Industry Essentials), Life Insurance, Series 7, and Series 66 preferred and encouraged, willing to sponsor after 3 months of employment and satisfactory performance.**Computer/Office Equipment Skills*** Advanced computer operating skills* Advanced communication skills* Advanced skills in Microsoft Office (Outlook, Word, Excel, Teams, OneNote)**Managerial Responsibility**Has no supervisory/managerial responsibilities**Other Skills and Abilities*** Critical thinking, creative problem solving, and conflict resolution* Attention to detail-oriented tasks* Identify and implement actionable steps to resolve problems* Ability to carry out job duties both in-person and virtually (depending on business needs)* Must have the ability to speak and write in English* Adaptive to change, responds positively to altered circumstances or conditions* Possess a desire and willingness to learn and continually update knowledge base on investment concepts and processes**PHYSICAL ABILITIES / WORKING CONDITIONS****Physical Demands**Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistentlyAbility to stand, walk, kneel and crouch occasionally**Vision Requirements**Close vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)**Weight Lifted or Force Exerted**Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally**Environmental**There are no unusual environmental factors**Noise Environment**Moderate noise (business office with computers and printers, light traffic)#LI-PN1