Wealth Management Member Service Associate

Mountain America Credit Union; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Mountain America Credit Union is seeking a Service Associate to support Investment Services Wealth Advisors. The role involves answering calls, scheduling appointments, managing tasks, processing paperwork, and maintaining member interactions with accuracy and regulatory awareness.

You will assist with outbound follow-ups via calls, chats, emails, and texts, while staying informed on investment products and broker/dealer expectations. Office-based in West Jordan, UT.

Qualifications

• Bachelor's degree in business, finance or related field from an accredited institution.
• OR accepted into an accredited program with expected graduation within 18 months.
• SIE, Life Insurance, Series 7, and Series 66 preferred; sponsorship after 3 months.
• Minimum 1 year of customer service experience.
• Minimum 1 year in related financial experience.

Responsibilities

• Assist advisors by handling calls, scheduling appointments, and managing CRM interactions.
• Process investment-related paperwork and ensure accuracy for education and servicing.
• Support with transfers, distributions, and trade-related tasks as directed.
• Coordinate communications with third parties and maintain timely follow-ups.
• Record interactions and maintain knowledge of investment products and regulations.

Skills

Advanced computer skills

Advanced communication skills

Microsoft Office proficiency

Education

Bachelor's degree in business/finance or related field

Program admission with graduation within 18 months

Tools

Outlook

Excel

Word

Teams

OneNote

Job description

Job Summary

Service Associates are to assist Mountain America Investment Services Wealth Advisors by answering calls, scheduling appointments, task management, paperwork processing, member interactions management, and third-party call interactions. A service associate may also assist with outbound follow up calls, chats, emails, texts, and fax requests. Services provided by an associate should be timely and accurate to strengthen the financial relationships of our membership. Service Associates must maintain a working knowledge of Mountain America Investment Services products, processes, regulations, and services. Associates should be able to effectively communicate with callers, employees, and third parties for servicing and/or education on existing investment relationships.

Job Description LOCATION

Tanner Building - In Office: 7167 S Center Park Drive West Jordan, UT 84084

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully. Provides quality service to credit union members, support teams, and third parties to resolve investment questions and enhance financial relationships with Mountain America members. Performs tasks for advisors and members in a timely manner tasks may include but are not limited to:

• Move Money requests
• check processing
• check transfer requests
• death distribution requests
• periodic distributions
• check processing
• account opening and closing
• funds liquidation
• RMD requests
• QCD distributions
• trade management
• scheduling appointments
• communications to third parties
• voicemail
• and inbox management

Performs investment operations solutions working with our Broker Dealer Ability to adhere to and comply with FINRA, SEC and Broker Dealer regulations Resolves, investigates, and notifies individuals of notifications that need to be completed in a timely manner Completes compliance reports and review Monthly, Quarterly, and Annually to ensure compliance with MACU and our Broker Dealer.

Assist with advisor calendar management and appointment scheduling including but not limited to booking, changing, canceling, confirming appointments. Works with Broker Dealer to complete investment trades with members on the phone or at the request of the advisor.

Record all interactions and resolution efforts in the CRM (Customer Relationship Management) program. Provides support and servicing for investment inquiries. Works closely with deposit operations concerning IRAs, Trusts, POAs, RMDs, and other retirement documents and accounts. Assists advisors in processing paperwork to ensure in-good order status to create a seamless member experience. Maintains a detailed knowledge of Investment products, processes, and current promotions through ongoing training, department updates, Knowledge Center instructions, and credit union and broker/dealer communications.

Educates callers on Mountain America Investment Services processes and regulations, as it pertains to individual requests. Follows all company policy and procedures of the credit union and the broker/dealer builds and maintains a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concerns. Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum of 1 year working in a related financial experience or accepted into an accredited business or related university program
• Minimum of 1 year in customer service
• Minimum of 1 year working in investments (PREFFERRED)

Education

• Bachelor's degree in business, finance or related field from an accredited institution (education will be verified)
• OR accepted into an accredited business program at a university or accredited educational institution with expected graduation 18 months or less from start date of employment.

Licenses, Certificates, Registrations

• SIE (Securities Industry Essentials), Life Insurance, Series 7, and Series 66 preferred and encouraged, willing to sponsor after 3 months of employment and satisfactory performance.

Computer/Office Equipment Skills

• Advanced computer operating skills
• Advanced communication skills
• Advanced skills in Microsoft Office (Outlook, Word, Excel, Teams, OneNote)

Managerial Responsibility

Has no supervisory/managerial responsibilities

Other Skills and Abilities

• Critical thinking, creative problem solving, and conflict resolution
• Attention to detail-oriented tasks
• Identify and implement actionable steps to resolve problems
• Ability to carry out job duties both in-person and virtually (depending on business needs)
• Must have the ability to speak and write in English
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on investment concepts and processes

PHYSICAL ABILITIES / WORKING CONDITIONS

• Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently, Ability to stand, walk, kneel and crouch occasionally
• Vision Requirements: Close vision (clear vision at 20 inches or less), Distance Vision (clear vision at 20 feet or more)
• Weight Lifted or Force Exerted: Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
• Environmental: There are no unusual environmental factors, Noise Environment Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.