Wealth Management Client Experience Lead

Merrill; Boca Raton (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Merrill Wealth Management is seeking a leader to drive the service delivery model and wealth management banking strategy across markets from the office. The role partners with market leadership, executives, advisors and client associates to ensure superior client service while managing risk and regulatory compliance.

Responsibilities include leading cross-functional teams, overseeing operations, and ensuring client accounts are managed in line with policies.

Qualifications

• Currently hold FINRA Securities Industry Essentials (SIE), Series 7 and Series 66 (or Series 63 and 65), Series 9 and 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted.
• Minimum of five years of professional experience.

Responsibilities

• Lead the service delivery model and wealth management banking strategy to drive business growth.
• Hire, develop and lead cross-functional teams to support Financial Advisor teams and client service.
• Supervise financial transactions and operations to ensure risk management and regulatory compliance.
• Oversee client service experience and review approvals for new client accounts.
• Manage branch operations to meet service expectations and operational excellence goals.

Skills

Performance Management

Process Performance Management

Leadership Development

Recruiting

Risk Management

Client Management

Customer Service Management

Succession Planning

Trade Operations Management

Compensation Analysis

Referral Management

Workforce Planning

Due Diligence

Internal Audit Review

Education

High School Diploma / GED / Secondary School

Job description

Merrill Wealth Management is seeking a leader to drive the service delivery model and wealth management banking strategy across markets from the office. The role partners with market leadership, executives, advisors and client associates to ensure superior client service while managing risk and regulatory compliance.

Responsibilities include leading cross-functional teams, overseeing operations, and ensuring client accounts are managed in line with policies.