Wealth Management Client Experience Associate

711 MS Smith Barney, LLC; San Jose (CA); On-site; USD 35,000 - 90,000; Full time

Job summary

Morgan Stanley in San Jose seeks a Registered Client Service Associate to deliver exceptional client service and support Financial Advisors and Private Wealth Advisors daily. You will handle client requests, assist with account setup, and educate clients on digital tools while staying current on policies and processes to uphold the firm's client-first approach.

Responsibilities include supporting client relationships, processing money movements, answering account-related questions, and

Qualifications

• High School Diploma or equivalent is required.
• College degree preferred.
• Active Series 7 and Series 66 or Series 63 and Series 65 licenses are expected.
• Two+ years of industry experience preferred.

Responsibilities

• Provide service coverage for a FA/PWA/team and support client relationships.
• Execute money movement transactions per client/FA/PWA/team instructions.
• Answer general non-investment questions about client accounts and balances.
• Enter profile information and prep account documents as needed.
• Educate or enroll clients in digital tools (MSOnline, eSign, eAuthorization).
• Onboard and maintain client accounts with required documentation.
• Provide clients with details about account information and objectives.
• Enter orders in clerical capacity as directed.
• Support FAs/PWAs/teams' marketing and business plans.
• Stay current on policies, procedures, and new platforms.
• Participate in training and special projects as directed by management.

Skills

Client service

Interpersonal skills

Microsoft Office

Time management

Detail orientation

Written communication

Team player

Adaptability

Education

High School Diploma/Equivalency

College degree preferred

Series 7 (GS)

Series 66 (AG/RA) or Series 63 (AG)

Series 65 (RA)

Tools

Microsoft Office

Job description

Morgan Stanley in San Jose seeks a Registered Client Service Associate to deliver exceptional client service and support Financial Advisors and Private Wealth Advisors daily. You will handle client requests, assist with account setup, and educate clients on digital tools while staying current on policies and processes to uphold the firm's client-first approach.

Responsibilities include supporting client relationships, processing money movements, answering account-related questions, and