Wealth Management Client Advocate

Bank of America; Fort Wayne (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Bank of America is seeking a Client Service professional within Merrill Wealth Management to provide dedicated service support to Financial Advisors and their clients. You will educate clients on the bank's broad service offerings and ensure accurate, timely materials while supporting risk-aware, compliant operations.

The role emphasizes strong relationship-building, cross-functional collaboration, and ability to adapt to evolving responsibilities in a fast-paced wealth management environment.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk.
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA.
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset.

Skills

Account Management

Client Management

Customer and Client Focus

Issue Management

Oral Communications

Business Development

Client Solutions

Advisory Pipeline Management

Prioritization

Administrative Services

Emotional Intelligence

Referral Identification

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Client Service professional within Merrill Wealth Management to provide dedicated service support to Financial Advisors and their clients. You will educate clients on the bank's broad service offerings and ensure accurate, timely materials while supporting risk-aware, compliant operations.

The role emphasizes strong relationship-building, cross-functional collaboration, and ability to adapt to evolving responsibilities in a fast-paced wealth management environment.